Customer Service Advisor Chippenham, South West England, England
Job description
About us
Holman offers a unique set of complementary services that address your changing needs. From fleet management, upfitting, vehicle accessories, vehicle sales, insurance, investing in the future of mobility, or all the above, we listen, we think, and we create solutions just for you.
Our work environment includes:
- Modern office setting
- Work-from-home days
- Growth opportunities
We are seeking energetic, confident and dedicated Customer Service Advisor to join our growing team. The ideal candidates for this position will have a strong attention to detail, and a demonstrated knowledge of grammar, spelling and punctuation. The successful candidates will be responsible for taking inbound calls from our customers and providing customer support via phone and email. In addition, we're looking for individuals who can multitask efficiently during their busy workdays and thrive under pressure whilst working towards targets and KPI's.
You will be expected to come into our Chippenham office on a Monday and Tuesday. The rest of the week will be working from home. The shifts are on rotation pattern that will rotate on a monthly basis. :
- 7:00am - 3:30pm - early shift
- 8:00am - 4:30pm - middle shift
- 10:00 - 7:30pm - late shift
Principal Purpose of Position:
- Take incoming calls from customers who wish to organise service, maintenance and repairs for their company vehicles
- Receive calls from customers who have broken down
- Organise and book service, maintenance and repairs with the appropriate suppliers
- Ensure that recovery vehicles are organised promptly
- Organise courtesy vehicles or make first arrangement for rental vehicles
- Schedule other ancillary services as required
- Keep customers and other interested parties informed of progress
- Escalate any concerns to the department Team Leader
- Ad hoc tasks as required by the business
Education and/or Training:
- A good general level of education is required
- Must be adept in the use of a PC, internet and email and able to grasp new software applications easily and quickly. Able to use Microsoft Word, Excel and Outlook to an intermediate level
Relevant Work Experience:
- Experience of working within a customer service related role is essential, ideally in a service or contact centre environment
- Experience of working within a pressurised environment, with the ability to remain calm, empathetic and professional in difficult situations
- Comfortable working to targets and deadlines
- Experience in the motor industry is desirable, but not essential
NO AGENCY CV'S WILL BE CONSIDERED
Job Type: Full-time
Pay: From £25,000.00 per year
Benefits:
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
- Yearly bonus
Application question(s):
- Please advise whether you are comfortable with the shift patterns?
- Do you have the right to work in the UK?
Shift availability:
- Night shift (preferred)
- Day shift (preferred)
Work Location: Hybrid remote in Chippenham
