Customer Service Advisor Newton Abbot, England
Job description
GM Coachwork is one of the UK’s largest vehicle conversion specialists, striving to design, manufacture and deliver accessible transport solutions. We are a privately funded large business employing in excess of 200 people that is currently experiencing an exciting period of growth after recently acquiring a new multi-million pound manufacturing facility and securing a large number of high value nationwide contracts. This is a fantastic opportunity to join a successful, established business in South Devon
As part of our rapid growth within our business, we are looking to recruit a highly motivated Aftersales Co-Ordinator to join a busy team of twenty.
As an Aftersales Co-ordinator your duties will include but are not limited to:
- Supporting customers with all vehicle queries and enquiries
- Provide support to all customers via incoming calls and emails where required
- Arranging vehicle servicing and repair appointments
- Plan and coordinate the appointments and engineer's workload, including booking travel & accommodation if required
- Diary management
- Ensuring parts and all equipment needed is available to the engineer
- Ensure all invoices are completed in a timely manner
- Organising follow up appointments if needed
- Liaising between customers & third parties (Motability, main dealers, Kwik Fit, RAC etc) to make, confirm & charge for bookings
Skills and Experience
· Provide exceptional levels of customer service via the telephone and email
. Basic computer skills, typing and emailing
· Excellent spoken and written communication skills
· An understanding of database management
· Dedicated to providing customers with outstanding service.
· Able to prioritise a varied and busy workload
· Due to location of offices you will need your own transport
Benefits include:
- Competitive salary and bonus
- Hours: Mon -Friday -8.00am -4:30pm but normally work 8am to 5.30pm which includes 1hr overtime at time & a half
- Overtime exceeding 160 hours in a 4 week pay cycle or 200 hours in a 5 week pay cycle will be paid at 1.5 times your normal rate.
- On-site parking
- 28 days holiday, rising by a day a year after 5 years to a max of 33 days per year at 10 years
- employment.
- Pension
- Location: Trusham, Newton Abbot
Due to the high volume of applications, we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within two weeks, please assume that on this occasion your application has not been successful.
Job Types: Full-time, Permanent
Salary: £24,425.00 per year
Benefits:
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Quarterly bonus
Ability to commute/relocate:
- Newton Abbot TQ12 6RF: reliably commute or plan to relocate before starting work (required)
Work Location: One location
