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Job description

MAIN DUTIES

Please note applicants must be 18 and over

Due to the nature of the business the hours are in the evening and at weekends

Below is a list of the types of duties that are associated with your role, please note that this list is a guide and not a definitive list of duties.

• Serve customers taking account of the principles of good customer service, remaining helpful and courteous at all times. Including dealing with; bookings, customer queries, complaints (initial stage) etc. either in person or via telephone, email, fax.
• Work on all the sites departments as required i.e. bowling reception, lanes, shoe bar, prize shop, food outlets, bars, pool bar, etc.
• Promote the sites facilities, offers, membership schemes etc. to potential new and existing customers using the following methods; over the phone, handing out pos material, using the sites PA system, etc.
• To assist on promotions, themed events, exhibitions etc. Occasionally these may be off site.
• Carry out cleaning duties as instructed.
• Ensure that all Bowling and Machine faults are reported correctly.
• Ensure that all transactions are dealt with correctly and that any errors are reported to management.
• Ensure the correct handling of both cash and token floats at all times as trained.
• Operate any of the site attractions as required and trained.
• Carry out replenishment tasks i.e. refilling vending machines, re-stocking bars, re-stocking the prize shop etc.
• Receiving deliveries.
• Work with senior management and colleagues to identify opportunities to increase the areas market share of trade within the locality.
• Provide training and direction to other employees.
• Carry out weekly employee team chats.
• Carry out stock takes as required.
• Carry out machine collections.
• Carry out staff appraisals
• Carry out interviews
• Complete employee rotas as instructed.
• Complete employee time sheets each shift. Deal with poor time keeping.
• Carry out disciplinary investigations.
• Carry out the end of day banking and the completion of the WRW.

RESPONSIBILITES

Below is a list of the types of responsibilities that are associated with your role, please note that this list is a guide and not a definitive list.

• Carry out all duties as trained.
• Ensure that all polices and procedures set out in the Operations Manual are being followed at all times.
• Ensure that all polices and procedures set out in the Stocklink Site manual are being carried out correctly at all times.
• Ensure that all Licensing legislation is being enforced at all times as per the licensing compliance module.
• Ensure that all Food and Hygiene legislation is being enforced at all times as per the compliance module.
• Ensure that all Gambling legislation is being enforced at all times as per the gambling compliance module.
• Ensure that all Health and Safety legislation is being enforced at all times as per the companied H&S manual and compliance module.
• Ensure all paperwork that you are responsible for is correctly completed.
• Ensure all visitors are dealt with correctly as trained i.e. police, enforcement officers, workmen, company reps etc.
• Ensure that all incidents/accidents are dealt with as set out in the incident reporting procedure.
• Ensure that the site is opened and closed correctly.
• Ensure that all monies are correctly handled and stored at all times.
• Ensure all back office areas are secure at all times.
• Ensure that the floor rota is correctly implemented and followed.
• Ensure that all employees are wearing the correct uniform at the start of their shift.
• Ensure that the Bar and Kitchen cleaning rotas are being completed to a high standard.
• Ensure that all Bar and Kitchen checks are being carried out and recorded correctly.
• Ensure that the machine cleaning is being carried to a high standard.
• Ensure that the ‘shift running’ checklist is being followed and ticked off throughout the shift.
• You must be clean and tidy at all times in your appearance.
• Develop a good working relationship between your colleagues and management.
• Ensure that the Under 21 policy is being carried out.
• Ensure that all excluded customers are not granted entry.

Work remotely

• No

Job Type: Full-time

Salary: £9.18-£9.50 per hour

Benefits:

• Employee discount
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekends only

Work Location: One location

Reference ID: KW RECEPTION