Customer Service Advisor Coventry, England
Job description
Job description
The Business
Escape Live is widely regarded as the best escape room experience business in the UK. They have six sites across the UK and in 2019 opened the official Peaky Blinders escape rooms in Birmingham. During the Coronavirus pandemic the business was an industry leader in developing online escape game content and now has a big online inventory as well as its physical locations.
Over the next 5 years Escape Live wants to firmly establish their No.1 position in the market as well as opening new sites across the UK.
Job Purpose
We are recruiting for a Customer Service Advisor to work remotely every Sunday 10am - 6pm to manage all enquiries.
The Customer Service Advisor will be the first point of call for incoming customer service enquiries via email and phone. They will be responsible for providing excellent customer service ensuring the customer is always at the centre of everything we do. They will be talking with customers on a regular basis, assisting them with a variety of enquiries and ensuring they enjoy their experiences with us.
Reporting into the Office Manager, the successful candidate will need to demonstrate excellent communication skills, both verbal and written. They will also need to show they can effectively empathise with customers and handle objections and queries confidently to allay any concerns.
Escape Live is ranked as one the best escape room businesses in the country and the successful candidate will need to not only maintain the high levels of service, but also proactively suggest and implement improvements.
Key Responsibilities
· Maintaining a positive, empathetic and professional attitude toward customers at all times.
· Responding promptly to customer inquiries and taking bookings.
· Communicating with customers through various channels (online chat, phone calls and emails).
· Knowing our products inside and out so that you can answer questions.
· Keeping records of customer interactions, transactions, comments and complaints, provide regular reports.
· Communicating and coordinating with colleagues as necessary.
· Providing feedback on the efficiency of the customer service process.
· Ensure customer satisfaction and provide professional customer support.
Relevant Experience
Candidates must have some experience with customer service, whether face to face or over phone / email. The candidate will ideally have experience in the leisure sector but not essential.
Candidates must be proficient with general work software such as Microsoft Office, Google for Business and be able learn to use new software quickly.
Job Type: Part-time
Part-time hours: 8 per week
Salary: £7.00-£10.00 per hour
Benefits:
- Employee discount
- Wellness programme
- Work from home
Schedule:
- 8 hour shift
- Weekends only
Experience:
- Customer service: 1 year (preferred)
Work Location: Hybrid remote in Coventry
