Customer Service Advisor Nottingham, England
Job description
Customer Service Advisor
£24,150 per annum
NG8, Bilborough, Full Time, Permanent
Our client, a leading specialist in their field are recruiting a customer service advisor. The Customer Service Advisors are part of the first line customer support team that puts the customer at the heart of everything they do, delivering a world class experience to their very diverse customer base.
Responsibilities:
- Manage end to end customer service experience
- Check and record customer interactions
- Collation of monthly reporting statistics
- Taking ownership of operational customer issues through to resolution
- Working within agreed escalation process for service issues
- Accurate collation of monthly billing for customers
Skills & Experience:
- Customer service experience is essential, ideally within a contact centre environment
- Ability to apply initiative to resolve problems
- Self-motivated, positive and a proactive attitude
- Accuracy and attention to detail
Hours
Based in office full time, Monday to Friday on the rotating shift patterns below:
- 6am – 2pm
- 8am – 4:30pm
- 9am – 5:30pm
- 10am – 6pm
Job Types: Full-time, Permanent
Salary: From £24,150 per year
Schedule:
- Monday to Friday
Work Location: In person
Job Types: Permanent, Full-time
Salary: £24,150.00 per year
Schedule:
- Monday to Friday
Work Location: In person
Application deadline: 22/09/2023
Reference ID: Customer Service Advisor
