Technical Support Malton, England
Job description
Working alongside the IT management team, the successful candidate will be responsible for undertaking all aspects of the department's administrative duties to ensure the smooth running of the IT department, as we strive to deliver the best possible support throughout the business.
Responsibilities
- Responsible for effectively dealing with the day to day IT and related administrative
- Operational duties which will include answering calls from our end users and colleagues
- Managing the online helpdesk to ensure the support team are assigned tasks throughout the working day.
Work within our various resort software packages including:
Ticketing, EPOS and Holiday Village Software to ensure relevant projects and service requests are delivered in a timely and accurate fashion, inline with the business needs, whilst also working with the support team to assist in delivering projects within an agreed timescale.
The role is primarily office based with some work being carried out across the site in other locations.
Personal qualities
● A positive attitude with an appetite to learn.
● Strong customer service skills.
● Excellent organisational skills.
● Excellent communication skills to support the on-site team.
● Ability to work in a front-line customer facing environment.
● Ability to cope with competing demands and to prioritise tasks as part of the IT team.
Essential Skills/Knowledge
● Good working knowledge of the Google Workspace environment or other similar packages such as Office 365.
● Ability to maintain and develop computer based and manual filing procedures
● Keen interest in IT generally
● Problem solving skills with the ability to generate ideas and solutions.
● Maintain excellent written and verbal communications with customers and colleagues.
Advantageous Skills /Knowledge
● The ideal candidate will have an interest or previous experience in working with datasets and some level of data analysis
Job Types: Full-time, Fixed term contract, Temp to perm
Contract length: 6 months
Salary: Up to £11.00 per hour
Benefits:
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Malton: reliably commute or plan to relocate before starting work (required)
Experience:
- IT support: 1 year (required)
Work Location: In person
About Flamingo Land
CEO: Gordon Gibb
Revenue: $25 to $50 million (USD)
Size: 201 to 500 Employees
Type: Company - Public
Website: www.flamingoland.co.uk
