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Customer Service Advisor – Work At Home

• We have a fantastic opportunity for you to join our Customer Service team, representing a leading energy company due to continued growth. Starting salary of £19,760-£21,400 OTE

• 40 hours per week between 8.30am-5.30pm Mon-Fri (no weekends)
• Work from home, full equipment provided.
• Great progression opportunities

Benefits

• Fantastic earning potential, paid fortnightly
• In depth, fully paid virtual training.
• 28 days holiday allowance
• Substantial staff discounts on O2 UK, Vodafone UK, AXA Insurance and more!
• Refer a friend incentive
• Free healthcare cover for you and your dependents with pension (after one year)

Responsibilities of a Customer Service Advisor

As a Customer Service Advisor your main responsibilities will be;

• Dealing with Vulnerable customer’s queries in a fast-paced, target driven environment
• Demonstrating resilience and empathy whist addressing and collecting payments/outstanding balances
• Up-selling relevant products and services
• Generating bills and arranging payments
• Walking customers through the provision of meter readings
• Updating account profiles on our in-house systems
• Booking engineer appointments
• Maintaining a professional image for ourselves and our clients

Skills for success

• A resilient nature and determination to achieve goals and targets
• A passion to provide an excellent level of Customer Service
• Effective problem solver
• Strong verbal & written communication skills
• Ability to navigate computer systems
• A keen attention to detail & proactive approach to solving problems

Want to change the world and make real connections with people – all while growing your career within a team that puts YOU first?

What are you waiting for? We can’t wait to meet you!

#VERTICAL2ENERGYWFH

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