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Customer Service Advisor | Bristol | Permanent

Salary: £24,000

Location : Bristol / Hybrid

Hours: 40 hours per week, 9 hour shifts (with one hour lunch break), between 7am - 11pm

CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.

Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before! Our Customer Service Advisors are an integral part of giving the best Customer Service possible.

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Customer Service Advisors to ensure we continue growing and improving every day.

This is where YOU come in!

We have a fantastic opportunity for a Customer Service Advisor to join our Customer Service team in Bristol on a permanent basis. As a Customer Service Advisor your role will be to undertake the day-to-day Strategic Support management of key/complex Citysprint contracts, providing a high level of Customer Service and support. Customer Service Advisors will ensure that all tasks are performed in line with Customer and Business specific SLA’s. Working in collaboration with all multiple colleagues across the business and building professional relationships with clients and suppliers.

Main responsibilities:

• Confidently deal with all incoming customer calls quickly, courteously and efficiently & action all emails received into the Strategic Team.

• Make bookings accurately, advising clients of options to suit their requirements.

• Complete client bookings using multiple booking platforms

• Proactively keep clients informed of delays or issues as advised using the clients tracking sheet where applicable.

• Proactive use of Salesforce including updating client details entering cases and logging calls

• Produce clear and concise external reports in the appropriate format as requested by the customer

• Liaise with staff at all CitySprint service centres across the business as necessary.

• Monitor SLA performance to ensure targets are bring met

• Highlight and investigate areas of failing performance and report to your line manager

• Host & manage conference calls as requested by the client and feedback any relevant action points to the business

The key skills needed for the role include:

• Excellent verbal and written skills

• Attention to detail

• Abilitiy work with highly sensitve and confidential information discreetly

• Ability to collaborate with all stakeholders including couriers, service centre colleagues, clients & suppliers

• Adaptive to meeting the changing demands of the work environment and responds well to any delays or other expected demands

If this all sounds like you, we really want to hear from you! Please don’t delay, send us your CV outlining why you're the best person for the job.

We do not require the assistance of agencies with this vacancy – thank you in advance.