Customer Service Advisor

Customer Service Advisor Bristol, England

CitySprint
Full Time Bristol, England 24000 GBP ANNUAL Today
Job description

Customer Service Advisor | Bristol | Permanent

Salary: £24,000

Location : Bristol / Hybrid

Hours: 40 hours per week, 9 hour shifts (with one hour lunch break), between 7am - 11pm

CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.

Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before! Our Customer Service Advisors are an integral part of giving the best Customer Service possible.

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Customer Service Advisors to ensure we continue growing and improving every day.

This is where YOU come in!

We have a fantastic opportunity for a Customer Service Advisor to join our Customer Service team in Bristol on a permanent basis. As a Customer Service Advisor your role will be to undertake the day-to-day Strategic Support management of key/complex Citysprint contracts, providing a high level of Customer Service and support. Customer Service Advisors will ensure that all tasks are performed in line with Customer and Business specific SLA’s. Working in collaboration with all multiple colleagues across the business and building professional relationships with clients and suppliers.

Main responsibilities:

  • Confidently deal with all incoming customer calls quickly, courteously and efficiently & action all emails received into the Strategic Team.
  • Make bookings accurately, advising clients of options to suit their requirements.
  • Complete client bookings using multiple booking platforms
  • Proactively keep clients informed of delays or issues as advised using the clients tracking sheet where applicable.
  • Proactive use of Salesforce including updating client details entering cases and logging calls
  • Produce clear and concise external reports in the appropriate format as requested by the customer
  • Liaise with staff at all CitySprint service centres across the business as necessary.
  • Monitor SLA performance to ensure targets are bring met
  • Highlight and investigate areas of failing performance and report to your line manager
  • Host & manage conference calls as requested by the client and feedback any relevant action points to the business

The key skills needed for the role include:

  • Excellent verbal and written skills
  • Attention to detail
  • Abilitiy work with highly sensitve and confidential information discreetly
  • Ability to collaborate with all stakeholders including couriers, service centre colleagues, clients & suppliers
  • Adaptive to meeting the changing demands of the work environment and responds well to any delays or other expected demands

If this all sounds like you, we really want to hear from you! Please don’t delay, send us your CV outlining why you're the best person for the job.

We do not require the assistance of agencies with this vacancy – thank you in advance.

Customer Service Advisor
CitySprint

www.citysprint.co.uk
London, United Kingdom
Gary West
$100 to $500 million (USD)
501 to 1000 Employees
Company - Private
Shipping & Trucking
2001
Related Jobs

All Related Listed jobs

Production worker 2pm-10pm
Central Recruitment Blackburn, England 10.61 GBP HOURLY Today

Working towards targets to ensure orders are out on time. Packing stock on a fast paced production line. Clean room environment (no jewellery, piercings and

Housekeeping Attendant (Part Time) - Macdonald Elmers Court Hotel - Lymington, Hampshire
Macdonald Hotels & Resorts Lymington 0.00 GBP Today

Housekeeping Attendant (Part Time) - Macdonald Elmers Court Hotel - Lymington, Hampshire

About us:

...

Project Co-ordinator
Inviron Remote 28000 - 30000 GBP ANNUAL Today

We also deliver or manage on behalf of our customers soft services, including cleaning, front of house and security. Job Types: Full-time, Permanent.

Laboratory Scientist
NEWMARKET BIOMEDICAL LTD Newmarket, England 23000 - 25000 GBP ANNUAL Today

You will be part of a busy production laboratory, not only manufacturing and assessing compliance to release specifications, but maintaining the laboratory and

quality engineer
Eco Personnel (UK) South Normanton, England 45000 - GBP ANNUAL Today

Eco Personnel (UK) ltd are currently looking to recruit Senior Quality Engineer for our client based in South Normanton. The purpose of this...