Customer Service Advisor

Customer Service Advisor Slough, Berkshire, South East England, England

C R Services NorthWest Limited
Full Time Slough, Berkshire, South East England, England 12.33 GBP HOURLY Today
Job description

Our Client a leading district council are looking for a experienced Customer Service Advisor to join there team.

1.2 MAIN PURPOSE OF JOB:
To provide excellent service to all customers contacting the Council, both externally and internally through face-to-face contact, telephone and written communication.

1.3 POSITION IN ORGANISATION:
Name and position of immediate supervisor: Customer Service Supervisor

MAIN ACCOUNTABILITIES (Output Based)
  • Give Customers a positive impression of yourself and Slough Borough Council. Provide a smart and responsive reception to visitors with or without appointments, ensuring that the service is open, welcoming and customer-focused.
  • Provide expert and reliable information, advice and services to customers at the Customer Service Centre on a wide range of issues.
  • Develop, manage and sustain customer relationships.
  • Demonstrate commitment to securing the best service and outcomes for customers in the most efficient and effective manner. Identify and deal with emergency enquiries in a calm, but efficient manner with customers who may be in stressful situations.
  • Respond to enquiries (telephone, emails and hard copy communication) from customers regarding issues dealt with by the service. Make appointments for customers if required.
  • Follow through service promises made and resolve complaints by taking ownership, maintain close liaison with all sections and disciplines within the council to ensure working practises and requirements are met to ensure a consistent seamless service delivery. Escalate enquiries to the next level if required.
  • Maintain accurate, concise and up to date records of all customer contact with the Customer Service Centre on In-house systems.
  • Operate a variety of systems and packages, awareness of how to structure data to suite them, ensuring that data is accurate and reliable. Run reports of various systems.
  • Ensure that information, posters, leaflets and all applications forms are kept tidy, up to date and promptly replenished.
  • Ensure all duties are carried out in accordance with agreed council policy and procedure, particularly the Council’s Equal Opportunities and Health & Safety policies.
  • Attend and participate in regular team meeting’s providing cover within the team.
  • Identify potential improvements to the service by providing feedback to Line Management.
  • Investigate and respond to customer complaints through the formal process ensuring all information is accurately recorded on the relevant system and customers are responded to within agreed corporate timeframes.
  • Maintain good working relationships with other Council Departments to ensure seamless, consistent service delivery.
  • Undertake continuing professional development and provide coaching/support to other colleagues as appropriate to enhance the service provided and to meet the demands of the service as required.
  • Undertake any other reasonable duties commensurate with the post.

Work specific requirements:
Wear corporate dress.

The Customer Service Centre operates from 08:00 to 19:00 hours Monday to Friday and 09:00 to 13:30 Saturdays. Must be flexible and prepared to work a rota with the management team to provide maximum cover as far as practical

Customer Service Advisor
C R Services NorthWest Limited

www.nwr1.k12.mo.us
High Ridge, United States
$25 to $50 million (USD)
501 to 1000 Employees
School / School District
Primary & Secondary Schools
Education
Related Jobs

All Related Listed jobs

Builders Labourer
Thames Valley Insulation Ltd Slough, Berkshire, South East England, England 12 - 13 GBP HOURLY Today

A background in carpentry, bricklaying and/or electrical work is an asset for our Builder. The position involves working on construction projects from start to

Junior Graphic Designer - Football
Sports Direct London, England Today

Create toolkits and guides for campaigns and working closely with the retail team to maintain maximum quality from a 360 standpoint.

Night Health Care Assistant/Mental support worker
Skycare Chester, England 10.92 GBP HOURLY Today

A fantastic range of discounts and offers from many high street/ online retailers. Care assistant/support worker: 1 year (preferred).

Mobile Security Officer -
1st Reaction Security Northampton, England 12.5 GBP HOURLY Today

Applicants must hold a full UK driving licence with no more than 6 points and a valid front line SIA Licence,*.

Customer Assistant
Marks & Spencer York, England 18000 - 22255 GBP ANNUAL Today

To deliver a great shopping experience for their customers, putting customers before task every time. Serve our customers efficiently and brilliantly well on