Customer Service Advisor Belper, England
Blue Arrow
Full Time
Belper, England
23066 GBP ANNUAL Today
Job description
Blue Arrow Derby is proud to be working in partnership with UK's leading manufacturers of boilers, heat pumps & heating systems and they are looking to recruit 2x Customer Service Advisors to join their team on a permanent basis.
Remote options available depending on location and experience.
Why should you apply for this Customer Service Advisor role?
This company is one of the best employers in the area awarded with Gold Investors in People! There are many benefits to join this team, a few of which are listed below:
HEALTH (Subsidised private healthcare, flu vaccinations, eye tests, wellbeing programme)- FACILITIES (Electric charging stations for cars, bike to work scheme, subsidised restaurant, uniform)
- GROWTH (extensive training for all employees, development programmes)
- FINANCIAL (company discounts, generous pension scheme, death in service benefit, 33 days of holiday)
What does this Customer Service Advisor role involve?
37.5 Hours a week - 8 hour shifts Monday to Friday.
You will be required to work one Saturday in three and one Sunday in five (subject to business requirement).
Salary: £23,066 + performance bonuses
What duties will this Customer Service Advisor role?
- You will be dealing with customers who contact Vaillant Service via telephone, email or live chat to arrange engineer visits.
- Using your customer service skills, you will provide an effortless customer journey and experience through a variety of communication channels.
- You will gain an understanding of each customer's situation, spotting potential opportunities to deliver excellent customer service.
- Ensure all telephone calls are answered within our service level agreement, booking engineer visits utilising the Salesforce platform.
- Work in line with Contact Centre processes and targets to ensure a professional service is provided at all levels.
- Work closely with our customers to keep them informed and delighted with the customer service they have experienced.
What will you bring to this Customer Service Advisor role?
- Previous experience within a fast-paced customer service role.
- Great communication skills & a passion for delivering excellent customer service.
- Great understanding of Microsoft Office and web-based platforms.
- You're a team player who can use their own initiative.
- You're a positive outlook
How do I apply for this Customer Service Advisor role?
If you are interested in the above role and feel you can meet the above requirements - we would love to hear from you as soon as possible. We please ask all applications are made via the click apply button, and we will aim to process your application as quickly and as efficiently as possible.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Blue Arrow
www.bluearrow.co.uk
Luton, United Kingdom
Andy Hart
Unknown / Non-Applicable
501 to 1000 Employees
Company - Private
HR Consulting
1959
