Customer Service Advisor Crewe, England
Job description
Helpline Advisor
Contract: Permanent
Salary: £10.90 per hour rising to £11 per hour
Hours: Contracted to 40 hours per week - Shift Based over 7 day period - Weekend working 1 in 4 with days off during the week. 8am to 8pm
Location: Crewe
Based in the heart of Crewe, our Helpline team are exceptional men and women, committed to delivering excellent service to our customers. Working in this remarkable team, you will be responsible for taking inbound calls and speaking to our customers looking to order new equipment. Working with various IT systems and ensuring all records are correctly updated and recorded. Managing inbox order bookings and making outbound calls to Healthcare Professionals and Customers when needed.
Working in a fun and non-targeted environment, you will be given full training along with ongoing development opportunities. You must be client/customer focussed with excellent communication skills. IT skills are a must along with a real desire to make a difference.
Relevant industry experience is not needed because of the excellent training provided; for us it is all about the right person who represents our values of being Customer Focused and Leading the Way.
Responsibilities
- Providing a professional, knowledgeable and accurate service to all stakeholders
- Adherence to call requirements, order processing and any other contractual requirement key performance indicators
- Build robust relationships through collaborative working with fellow team members and the wider healthcare team, contributing to team performance and supporting when necessary
- Completion of necessary documentation and processes to ensure activities are completed in full
Skills and Experience Needed
- Good written and excellent verbal communication skills at all levels – listening, understanding and responding appropriately to identify key facts
- Computer literacy and confidence in Medics and all Microsoft office packages, e.g. Outlook, Word, Excel and SQL
- Personal attributes including being highly motivated, persistent and resilient; having a positive, “can-do” attitude, being flexible and assertive, with a high degree of determination to succeed
- Understanding/ability to be trained in the various Long Term Conditions team requirements
The Company
Working exclusively in the health sector, our reliability means we successfully provide care to more than 30,000 patients throughout the UK with our ultimate aim being to support the changing NHS while helping patients to maintain their mobility, independence and overall quality of life.
Our range of healthcare services include: home oxygen therapy, sleep diagnostics, CPAP treatment and adherence management, telehealth through remote monitoring, ventilation therapy, nebuliser therapy and emergency oxygen.
Should you require any reasonable adjustments to be made as part of the application process please contact us directly.
Job Types: Full-time, Permanent
Salary: From £10.90 per hour
Benefits:
- Company events
- Company pension
- On-site parking
- Private medical insurance
- Referral programme
- Wellness programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Work Location: In person
