Customer Service Advisor Sheffield, England
Job description
About us
Audeamus Partners is a small business in Sheffield. We are professional, customer-centric and creative.
Our work environment includes:
- Casual work attire
- Regular social events
- Wellness programmes
- Growth opportunities
We are looking for a Customer Service Advisor to join our team. The successful candidate will be responsible for responding to customer inquiries, resolving customer complaints, and providing assistance with product orders.
Main responsibilities:
- Offer great customer service by listening to customers' queries, building rapport, demonstrating empathy, resolving queries concerns and always opening and closing the call or correspondence in accordance with the company's customer service handling procedures. • Using IT Systems to book in and rearrange appointments for customers and/or clients whilst on the telephone.
- Dealing with customer service queries, issues and investigating complaints in relation to outstanding works, delays and other defects
About you:
- An excellent telephone manner and the ability to stay composed under pressure - preferred • A good knowledge of desk-based IT (Outlook, Excel, Order Management systems and demonstrate an ability to confidently pick up new systems) - preferred • Excel – Intermediate to Advanced – preferred • Strong organizational and interpersonal skills • Good problem-solving skills, with a continuous improvement mindset
We believe in a completely personal environment, where you're treated like you want to be treated. We're committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels.
Job Type: Full-time
Salary: £24,791.00-£26,878.00 per year
Benefits:
- Canteen
- Company events
- Employee discount
- Employee mentoring programme
- Free or subsidised travel
- Transport links
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Sheffield: reliably commute or plan to relocate before starting work (required)
Work Location: In person
