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Are you looking for an amazing remote career opportunity with the option of hybrid working in our Swansea office?

We are looking to grow our home based Customer Service Team with positions commencing 5th June, 19th June and early July.

40 hours per week - £21,956

We’re Arvato CRM Solutions UK

We are a trusted partner to both the private and public sectors, with expertise in delivering award-winning customer services for some of the world’s most respected brands and we recognise that we wouldn’t be able to do this without our people.

What You’ll Be Doing

Helping and delighting our customers with your engaging, empathetic and amazing customer service skills; you’ll provide exceptional telephone support in a challenging, busy, and rewarding financial services team for our client who is a global leader in the automotive industry.

What You’ll Need

Previous experience in a busy, customer focused dynamic role, you are comfortable and navigating multiple systems, queries, and priorities in a fast-paced environment whilst genuinely enjoy talking to people and you’ll strive for consistent positive outcomes.

Dealing with a diverse client base you will be capable of responding to and assisting with financial queries and requests, able to identify and competently act on constructive feedback and, where needed, sensitively facilitate concerns and complaints while adhering to strict guidelines and procedures.

Whilst knowledge of the Financial Services Sector would be an advantage it is not essential as we are willing to significantly invest in training and developing the right candidates, however, you must have an appetite and commitment to learn, excellent attention to detail and ideally be looking for a career, not just your next job.

If you are up for a new challenge, have an unwavering desire to succeed and deliver an unrivalled service knowing each customer interaction is an opportunity to enhance brand loyalty, engagement, and customer experience you need to apply!

What’s In It For You

• 28 days paid leave with options to purchase more.
• Many corporate benefits including pension, life assurance, discounted health care, access for you and your family/partner to multiple free support services including a 24/7 online GP, mental health professionals and financial/ legal advisors as well as rewards and discounts.
• An on-going training and development programme designed to help you achieve your full potential whilst gaining valuable experience and knowledge of the Financial Services Sector and its regulations.
• This account has exclusive career opportunities for those who excel.
• Wellbeing, charity, and fundraising events including extra days leave to recoup time spent fundraising or volunteering.

Key Criteria

• Financial Checks will be undertaken on all successful candidates and any CCJ’s or IVA’s must be declared at interview stage and proof that a payment plan is in place will be required to proceed.
• You will be required to provide specific documentation in a timely manner to satisfy UK Remote Right To Work checks prior to joining.
• Full attendance is required in the first 4 weeks of training to ensure you are set up for success in your new role.
• You will need to have suitable equipment and environment to work safely and securely from home.
• You must be based in the UK for this role.
• 40 hour week will be shifts Monday-Friday of 9-6, 10-7, 11-8 with 1 Saturday Morning every 4 weeks

If you are proud, passionate, and pioneering and ready for a new challenge with a company who will encourage you to be 100% you every day and a team that will support you every step of the way, we want to hear from you!

It’s our differences that make our organisation stronger, and we work to ensure that all our colleagues’ voices are heard and that their aspirations are nurtured in a culture where people can grow and be 100% themselves every day, no matter their age, sex, gender, disability, ethnicity, sexuality, neurodiversity, or religion. Not only are we a Disability Confident Committed Employer, but we also believe in continuously strengthening our female talent, standing with the LGBTQI+ community and celebrating our multicultural workforce.