Customer Service Advisor - 12 Month Contract Basingstoke, England
Job description
As a Customer Services Advisor in the Corporate Contact Centre, you will represent the council across several contact points: telephone, email, web chat and social media. Basingstoke and Deane Borough Council is committed to providing quality services to our residents and customers in a consistent way regardless of how customers choose to make contact. There is the possibility to work in the council reception once fully trained, the high number of calls and emails we receive mean you will predominantly be answering telephone calls and responding to email enquiries in this role.
If you have a passion for delivering excellent customer service, a desire to help others and enjoy being part of a dynamic team then this is a perfect opportunity to develop your career. You will also need to be able to multitask and be resilient and reliable. In line with our organisation values, we commit to provide full training to support you in the role which brings value to both the council and our customers.
Working shifts 8.30am to 5pm Monday to Thursday and 8.30am to 4.30pm Friday.
This is a hybrid role so once trained you will be working approximately 40% of your time from home.
The council is currently undergoing a consultation in relation to pay and grading and as a result of this the pay and benefits advertised may be subject to change. It is anticipated that this review should be concluded by August 2023.
Basingstoke and Deane Borough Council offer a wide range of benefits, including a generous leave entitlement, access to discounts at nationwide retailers through our ‘B Rewarded’ discount site, flexible working, healthcare cash plan, pension scheme and much more.
The council signs up to the Disability Confident scheme (formerly known as the ‘Two Ticks’ scheme). If you have declared a disability on the application form we can guarantee you an interview if you meet the essential criteria for the job.
This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent spoken English is an essential requirement for the role
