Customer Service Administrator (Maternity Cover) Stirling, Scotland
Job description
Job title: Customer Contact Administrator (Maternity Cover)
Location: Blair Drummond Safari & Adventure Park, FK9 4UR
Salary: £12.25 per hour
Benefits: Staff Family Passes, 20% Staff discount in Park,
Working hours: approx. 40 hours a week 9am – 5.30pm, Tuesday to Saturday.
The Company
Blair Drummond Safari and Adventure Park was opened to the public in 1970 and was, at the time, one of Britain’s first safari parks. With over 400,000 visitors a year, we are now one of the most popular visitor attractions in Scotland and offer a world-class visitor experience that is exciting, educational, and fun.
The day-to-day duties
The Customer Contact Administrator will be required to have a friendly and outgoing disposition with an excellent telephone manner, be computer literate and good at written correspondence.
Duties will include:
- Acting as the first point of contact for all visitor enquires over the phone, email, Facebook messenger and Google messages.
- Amending bookings on our ticket management system.
- Taking payments over the phone.
- Administrating membership renewals.
- Replying to or re-directing visitors to the appropriate department.
Knowledge, Skills and Qualifications required:
- Experience of working in a contact centre desirable.
- Experience of working in a large visitor attraction is desirable.
- Attention to detail is essential.
- Experience of working with booking systems.
- Experience of using Excel.
- Ability to work well in a team and relate well to the public.
- Excellent customer service experience is essential.
- Good written English is essential.
- Ability to problem solve and seek to resolve issues.
What the company will offer:
- Full training.
- Staff Family Passes.
- 20% Staff discount in Park.
Job Types: Full-time, Temporary contract, Fixed term contract
Contract length: 12 months
Salary: £12.25 per hour
Benefits:
- Bereavement leave
- Company pension
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Free flu jabs
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Weekend availability
Ability to commute/relocate:
- Blair Drummond, FK9 4UR: reliably commute or plan to relocate before starting work (required)
Experience:
- call centre: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 26/05/2023
Expected start date: 05/06/2023
