Customer Service Administrator Southampton, England
Job description
The Role -
Working in the Customer Service Team within Mozzo Coffee you will become a key lead on the processing of Sales Orders (online and trade sales) and fielding of customer and other enquiries into the business on a day to day basis.
The Company -
Founded in 2005 from a wind and solar-powered art covered coffee cart, Mozzo is committed to crafting, sharing and serving remarkable coffee experiences both in and out of the home. We buy exceptional coffee from people we trust to create great tasting blends that positively uplift everyone from bean to cup.
Today Mozzo is served in the UK, France and US by some of the leading hotels, restaurants, private members clubs and hospitality businesses within the UK.
At Mozzo, we believe in the power of positivity and aspire to make the world a braver and brighter place through the magic of coffee. Striving to be balanced and progressive in all we do, we continually seek to maximise the social impact, minimise the environmental impact and highlight the commercial value of our efforts.
Building a solid business model to carry our vision forward, in 2015 we set up the Community2Community Fund™ in which we invest 1p per capsule, 1p per brew bag and 10p for every kg of coffee sold. The Fund sets out to support the constructive progression of coffee farming communities, and to date Mozzo has invested over £100,000 into the C2C Fund*.
*Find out more at www.c2cfund.org.
Key Responsibilities -
Customer Service - Sales Orders
- Taking customer orders by phone
- Collating customers orders placed by email, online and via purchasing systems
- Accurate inputting of customers orders into Mozzo's sales system
- Despatch of orders to the Mozzo Roastery team
- Printing of labels required for customer orders; retail coffee bags and coffee boxes
Other duties -
- Answering the phone in a proactive and effective manner within an open plan environment as part of a team
- Liaising daily with Mozzo's Account Managers on the road to ensure they know what's happening within Mozzo Customer Venues
- Ensuring that all works are logged accurately on Mozzo's systems so that the businesses records and asset lists are kept up to date at all times
Core Competencies -
- Strong and confident telephone manner
- Strong people and interpersonal skills
- Sound computer (excel/word) and basic IT skills
- Genuine passion for supporting customers and helping to solve problems
- Drive to succeed and play a full & active part in a high growth business
- Previous front line hospitality experience preferred
- Actual interest and like of coffee preferred
- Strong written and spoken English essential
- Ability to work independently, multitask while managing a varied workload
Hours of Work -
- Monday to Friday (9:30 am – 2:30 pm)
Holidays -
- 25 Days Per Annum + Public and Bank Holidays
Place of Work -
- Mozzo World (The Roastery), Southampton
Probation Period -
- 3 months
Remuneration -
- Salary – £21,000 - £25,000 per year at Full Time will be paid on Pro Rata basis
- Expenses in-line with company policy (if and when travelling on company business)
- Company wide profit share (post probation period)
- Pension scheme
Reports To -
- Business Operations Manager
Job Types: Part-time, Fixed term contract
Contract length: 9 months
Part-time hours: 25 per week
Salary: £13,125.00-£15,625.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- On-site parking
- Profit sharing
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Southampton, SO15 0AE: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Must be computer literate
Education:
- A-Level or equivalent (required)
Experience:
- customer service: 2 years (required)
Language:
- English (required)
Work Location: In person
Application deadline: 30/04/2023
Expected start date: 05/06/2023
