Customer Service Administrator Saint Ives, East of England, England
Job description
Customer Service Administrator
£21,255 per annum
37.5 hours per week (Shift based, working 5 days out of 7)
Office Based (PE27) with Hybrid options after a successful probation period
About Us
Hi, we’re Elogs and we’re looking for a problem solver to join our team of Customer Service Administrators. If you haven’t heard about us before, we are part of the larger Marlowe SRC group, specialising in Risk Mitigation for businesses across the country. We manage property through the power of people and technology, giving our customers the freedom to unlock the potential of their assets.
We’ve got a strong reputation within our market of Property Management with our innovative CAFM solution, Occupier Portal, EFS and Service Desk and we’re determined to continue our growth in the market. If you’re experienced in problem solving and customer service, we’d love to hear from you!
About the Role
This role sits within an energetic team of nearly 50 Administrators and Team Leaders, and is a fantastic opportunity for someone to begin their journey with Elogs.
You’ll be providing customer service and support to Facilities Managers and Building Occupiers in over 10,000 properties across the UK who use our Cloud Based Software.
Working to our Service Desk KPIs, you’ll build strong relationships with our customers in the field, dealing with their queries and keep them continually informed of progress. This is perfect for someone who loves variety, as no two calls or customers are the same. One call, you may be logging issues, another you may be taking quote requests; the next will be completely different.
We have a fantastic training programme in place, where we can get you up to scratch on the industry, our software and customers so that you can really thrive in this role. It’s pretty fast paced and while not quite ‘big red button’ pressure in our Offices, there are the occasional emergencies that we need to resolve as quickly as possible, so it’s important you’ve got the tools to help you do just that!
About You
As this role is heavily customer focused, we place priority on your personality over your experience!
Whether you’ve gained your people skills professionally or personally, our key requirements are someone who is kind, creative and able to think quickly on their feet.
We’d love to fill this vacancy with an individual who prides themselves on their supportive nature and will extend this to our Customers or Colleagues. It’s really important to us that you’re able to provide support, no matter who your audience is.
Ideally, you’ll be a seasoned problem solver; whether this has been in previous roles or simply within your social circle, that’d give you a huge advantage in this role. You’ll also need to be confident and naturally energetic, as we encourage using your individuality to continue our first class service.
Why work for us?
People are at the heart of everything we do. By putting people first, we invest more in developing them alongside creating career growth opportunities and advancement across the division. It is our priority to ensure our employees feel valued and inspired and we commit to supporting you every step of the way. Our customers expect the best from us, and we expect the same from our colleagues. This is why we offer a wide range of fantastic benefits to support you in both your personal and professional life.
When you join our division, not only is it a collaborative and rewarding place to work, but you are also joining people who care, support and champion personal development. Due to continued success and growth, you have the opportunity to be a part of our journey.
Job Types: Full-time, Permanent
Salary: £21,255.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Referral programme
- Work from home
Schedule:
- Day shift
Work Location: Hybrid remote in Saint Ives
Reference ID: MSRC1099
