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Your role at a glance

We’re recruiting for Customer Service Administrators to join our Pensions and Retirements team with a starting salary of £22,000 plus bonus*. This is a hybrid role where you’ll work 3 days from home and 2 days in our Cardiff office, Monday-Friday 9-5.

Internally, this role maybe called something different, depending on which team you join. We’ll work with you on which department compliments your personality and strengths best.

Our teams are made up of professionals from different backgrounds including call centre, retail, hospitality, and sales.

We love working at Legal and General and know you will too. Here are some of the amazing benefits our colleagues get:

• You’ll have the opportunity to participate in our annual, performance-related bonus plan (discretionary).
• 25 days holiday, plus bank holidays, 26 days after 2 years’ service. You can also buy and sell holiday.
• We give colleagues a 5% company pension contribution, plus match up to a further 5% of your personal contribution.
• Life assurance x8 of your annual salary.
• Free individual private medical insurance. You can also add your dependants on for a small cost.
• Recommend L&G as a great place to work and earn money if someone you know joins us.
• A variety of company share schemes, discounts at a huge range of high street stores and on our own products.
• We strongly believe in supporting our employees’ chosen charities, so we'll match money that you raise up to £5000.
• We will soon be moving into our new purpose-built Welsh Headquarters at The Interchange in Central Square, Cardiff right next door to Cardiff Central station. We are completing a £400m regeneration project, the largest privately funded development in Wales. This move will see our people placed at the beating heart of the incredible £400m investment we're making in the city, and its long-term future.

What you'll be doing

• The tasks are varied, meaning you’ll be talking to colleagues and customers regularly. It’s important to note that this role is a hybrid role which will involve administrative work or processing work and you will be talking to customers on the phone too.
• Dealing with all correspondence from our internal and external customers, keeping them up to date on progress to ensure next stages are understood.
• Maintaining scheme data, administering, and updating individual customer and client records.
• Collaborating with other team members to ensure that customer enquiries and issues are resolved quickly and efficiently.
• For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General.

What we're looking for

• The skills below are important to us. Rest be assured, we will show you the L&G way. You’ll be in induction for a couple of weeks so, you’ll have the tools you need before you start helping our customers and clients.
• People who love helping people! People who are straightforward, ambitious, authentic, collaborative, and purposeful.
• Strong communication and administration skills and passion to support customers, whatever their personal circumstances.
• Confidence in using a desktop or laptop and experienced in using MS Office.

Benefits

Here’s what our colleagues said about working for Legal and General:

” It’s great to be around people who are different to you. Our team really embraces diversity and ensures everyone feels they belong.”

“I fell in love with the job and my colleagues – and now I can’t imagine working anywhere else.”

“I’d heard L&G was amazing at supporting people’s career aspirations – and my experience here so far has shown that it’s true.”

Legal & General are a leading UK financial services provider, offering life insurance, pensions, retirement, and investment services. Apply now if you’d like to work for an employer who supports customers and, builds better societies for the long term.