Customer Service Administrator Lichfield, England
Job description
What’s up for grabs?
A full-time position (Monday to Friday, 9am-5pm) for a Customer Service Administrator with an emphasis on customer support services. You’ll be key in helping both new and existing customers get the best from our award winning software solution. This is a great opportunity for an experienced Customer Service Administrator to join our growing team.
Who are we?
Inventory Hive is the name and creating market-leading cloud-based software within the property and accommodations markets is our game! You’ll be joining our lively Customer Service team in delivering best-in-class service to our users.
We support thousands of lettings agents, landlords and other property managers across the UK with award winning, market leading software solutions. We’ve grown rapidly over the last 8 years and continue to do so with exciting new features constantly being developed and released to our loyal customer base. Our subscription model software offering is a fundamental resource for all property managers, supported by our excellent Customer Service team.
Where are we?
This is a hybrid role, so you’ll be working both from home and our HQ, which is currently based in Lichfield, Staffordshire (approximately a minutes’ walk from Lichfield Trent Valley train station, with direct routes from Birmingham city centre).
What are the key responsibilities of the role?
· Developing and maintaining relationships with key personnel amongst our clients.
· Escalating and resolving client software and process support issues.
· Gathering client feedback & communicating this back to relevant departments.
· Identifying client needs for future software development.
· Collaborating with other internal departments to improve the client experience.
· Collaborating with colleagues to ensure that support resources are up-to-date.
· Managing a variety of projects.
· Working diligently to meet targets and KPIs.
Who are you?
· 3 years’ experience in a B2B Customer Service / Customer Support role
· You’re a excellent problem solver, able to understand our clients problems and coherently demonstrate how we solve them.
· Analytical thinker, who is able to interpret support tickets and show customers how they can be remedied.
· Great communicator who can work between different teams and types of users
· Interested in a forward thinking software solution with an appetite for growth
Please note that this role is mostly home and office-based, but will require an element of travel throughout the UK from time-to-time due to exhibitions, client meetings and site visits. A driving licence would therefore be a preferred requirement.
The probationary period for the role is 6 months with a requirement to complete a relevant industry qualification (which we will cover the cost of).
Benefits of working with us?
We’re expanding rapidly and diversifying into different markets and sectors, therefore the opportunity for progression and learning new skills is there for the taking.
What’s more, whilst we have a hard-working culture, we also have a fun and creative approach to work which makes us a unique team. Are you ready for an exciting journey?
· £22,000 salary.
· 25 days’ holiday.
· Pension
· Comprehensive employee benefits package
Job Types: Full-time, Permanent
Salary: £22,000.00 per year
Benefits:
- Company pension
- Private medical insurance
- Store discount
- Work from home
Schedule:
- Monday to Friday
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 3 years (preferred)
Work Location: Hybrid remote in Lichfield WS14 9TT
Expected start date: 15/06/2023
