Customer Satisfaction & Quality Manager Telford, England
Schneider Electric
Full Time
Telford, England
35000 - 67579 GBP ANNUAL Today
Job description
Job Description:
The Quality Manager is responsible for providing leadership and management for quality and customer satisfaction, as well as building the quality policy and culture of our sites. The person in this role will manage quality assurance, control processes, and programs by developing, implementing, and administering quality standards and procedures assuring product quality, continual improvement, and customer satisfaction across our Main Telford distribution center.
What will you do?
Working Along side Plant Manager
Let us learn about you! Apply today.
Qualifications:
Let us learn about you! Apply today.
About Our Company:
€34bn global revenue
You must submit an online application to be considered for any position with us. This position will be posted until filled
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Job Description
Role Customer satisfaction & Quality manager
Location Telford UK
Full Time
The Quality Manager is responsible for providing leadership and management for quality and customer satisfaction, as well as building the quality policy and culture of our sites. The person in this role will manage quality assurance, control processes, and programs by developing, implementing, and administering quality standards and procedures assuring product quality, continual improvement, and customer satisfaction across our Main Telford distribution center.
What will you do?
Manage Quality and the Customer Experience in the Distribution Center- Manage the performance and competence of a team of quality techs, quality engineers and claims processors
-
Be the Voice of the Customer
- Interact regularly with customers to better understand their expectations and concerns
- Represent the voice of customer and drive the customer centricity within the entity
- Influence the decision process of the entity to always take into account the voice of the customers (Schneider Performance System, etc.)
- Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plans
-
Quality Excellence
- Run Customer Service and Quality related processes (Issue to Prevention)
- Drive Quality Excellence in Supply Chain (from Suppliers to Customers: receiving, picking, packing, shipping, transportation, returns, etc.)
- Drive the relevant quality programs and methods (8D, Lean 6 sigma, SPS, etc.) to ensure continuous improvement
- Contribute to the Tailored Supply Chain implementation
- Suggest technology or new processes to minimize human error thru automation
-
Quality System
- Implement the Schneider quality policy, define CS&Q roles, targets and objectives within the entity
- Advocate to drive and implement the Global directives and policies
- Manage the Quality Management System (IMS) of the entity
- Network continuously with CS&Q teams to ensure their entity's needs are understood and considered
- Identify & capitalize on best practices in quality
- Ensure the right level of competency for the CS&Q teams
What qualifications will make you successful?
- Bachelor of Science in Engineering (Mechanical, Electrical, Electronic or Industrial Engineer)
- 3+ years of experience in a Quality role
- Experience in logistics operations
- Experience in driving improvement through problem solving methodologies such as 8D
- Process robustness experience (PFMEA)
- Customer Oriented mindset
- Project Management skills
- Strong communication and influencing skills
- Experience with managing people
- Strong Analytical skills
- Change management skills
- Lean Six Sigma certification
- Experience with ISO methodologies and practices
- Experience on Quality fundamentals and Quality basics from automotive
- Basic knowledge of APQP (Advance Product Quality Planning)
- Basic knowledge with IATF 16949
- Experience with Preventive actions (Poka Yoke and Jidoka)
Working Along side Plant Manager
Let us learn about you! Apply today.
What's in it for me?
- (add additional benefits specific to job here)
Who will you report to?
Let us learn about you! Apply today.
About Our Company:
Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
€34bn global revenue
128 000+ employees in 100+ countries
45% of revenue from IoT
5% of revenue devoted for R&D
You must submit an online application to be considered for any position with us. This position will be posted until filled
It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.
Schneider Electric
www.schneider-electric.co.uk/en/
Rueil-Malmaison, France
Jean-Pascal Tricoire
$10+ billion (USD)
10000+ Employees
Company - Public
Energy & Utilities
1836
