Customer Sales Coordinator High Wycombe, England
Job description
BJA Trading Limited, which trades as Birkdale Sales, is a leading UK wholesale supplier of gate and fencing accessories. The company imports products from the Far East and sells primarily to wholesalers and some national accounts. Its HQ is in Stokenchurch with the main warehouse in Coventry.
Here at Birkdale we’re the UK’s leading, and most trusted brand for gate and fencing accessories. An accolade we have held for almost 40 years by constantly pushing innovation, producing the highest quality products, and delivering exceptional customer service every time.
We are looking for an enthusiastic and detail oriented Sales Coordinator to join our team and contribute to the achievement of sales targets by supporting Internal Sales Execs (IAEs) and Regional Sales Managers (RSMs).
The ideal candidate will be the point of contact for colleagues and customers to ensure that the RSMs and Internal Sales teams can maximise their selling potential. This candidate will keep schedules, answer customer queries/requests, book visits for their dedicated RSM, provide feedback, documentation and information in order to facilitate team activity. They will also work closely with the wider sales teams to maximise performance.
Responsibilities:
- Take incoming customer calls and answer/re-direct accordingly.
- Book predetermined visits for the RSM of your area and liaise with customers.
- Send price lists, catalogues, data sheets, merchandising items, sending out samples, and organizing returns.
- Handling quotes and orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.
- Ensuring order satisfaction and dealing with after-sales care.
- Collaborate with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
- Coordinate the area diary - adding headlines for each day and amend when new opportunities comes through.
- Log interactions for the RSMs from the visits, log call interactions on the RSMs behalf if they are on the road and action items from the visits as required.
- Manage your personal inbox and joint inbox to ensure all queries have been answered.
Benefits:
- Free Employer Assistance Programmed.
- Medical Insurance.
- Free parking and free weekly car washes.
- Free daily lunches.
- Monthly incentive schemes. (vouchers, MATEs awards)
- Salary sacrifice vehicle options.
This role is a full-time Mon-Fri role, 8am-5pm. The role is office based.
Job Types: Full-time, Permanent
Salary: £25,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Flexitime
- Free parking
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
- Performance bonus
- Quarterly bonus
Ability to commute/relocate:
- High Wycombe: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Application deadline: 24/02/2023
