Customer Response Advisor Milton Keynes, England
Job description
Description
Customer Service Advisor
About Us
Ingram Micro are proud to be partnered with some of the best-in-class manufacturers within the technology segment; Apple, Cisco, Dell, HP, Aruba, Poly, IBM, Microsoft, Dell EMC, Kaspersky, Adobe, Redhat, AWS, Intel.
As a global expert in technology and supply chain services, Ingram Micro have an integrated and established relationship with our customers - enabling them to operate more efficiently and successfully in the markets they serve.
Be your best, working with the best.
About the Job
Due to continued growth we are looking to add to our friendly and successful Customer Service team. Reporting into Customer Services Manager you will be pivotal in supporting our customers in providing solutions to queries.
What you can expect to be getting up to as a Customer Service Advisor
- Resolving customer queries & complaints via telephone and email
- Support internal and external customers, validating customer return requests within company terms & Vendor guidelines.
- Resolving customer queries & complaints within Company & Dept SLA ensuring query followed through to resolution
- Providing back office support & guidance to other areas of the business.
- Work across internal and external teams of all levels to proactively support the customer
In order to set you up for success, we are looking for the following skills and experience
- A natural communication
- Passionate about customer service
- Enjoy working in a fast-paced environment.
- Ability to listen attentively understand the query and advise correctly
- Diligent attention to detail
- Team collaborator
Make an application to join the team!
None of this is achievable without great people, with a complete customer focus.
Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer an excellent base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.
