Customer & Repairs Advisor (Coop Homes) Teddington, London
Job description
Available Job Today Don’t just find a job. Feel it.
Who we are
Hello. We’re Co-op Homes part of the RHP Group. We’re in business to provide top quality management services to 30 independent landlords, supporting around 2,000 properties. We own and manage 300 of our own properties and we’re planning to develop more homes, so it’s an exciting time to come and work with us.
Our employees love working for us, and we’ve been recognised as an excellent employer through several prestigious awards, achieving Investors in People Platinum status and ranking in the top ten of the Great Place to Work list twice. In 2022 we gained gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.
If you want to make a difference to our customers, employees and beyond, we’re the place for you.
We’re based at our main office in West London and own or manage stock across the country, from Brighton in the south to Kings Lynn in the north. We offer a flexible approach to work, offering choice and flexibility to enable and empower you to be the best version of yourself, get the best out of your life and do the best for our customers.
Connected through difference
We embrace and understand the value diversity brings – it can only make us better and stronger. That’s why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It’s important to us that you feel valued, appreciated, and free to be who you are.
Who we’re looking for
As Repairs & Customer Advisor working with our Coop Homes team, you’ll respond brilliantly to customers as the contact for our repairs service, keeping them updated at every stage and working collaboratively with colleagues, contractors, and suppliers.
Doing your job brilliantly means using your knowledge, organisational skills and enthusiasm to make sure repairs are resolved effectively, supporting customers to raise repairs online and helping us deliver amazing service first time, every time.
You’ll have experience of delivering exceptional customer service - preferably within social housing - and getting through a high volume of work, remaining calm under pressure. A team player, you’ll be digitally savvy and self-motivated, with exceptional attention to detail, so you can learn our systems quickly and use them to deliver amazing results.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
You can find a full description of our values here
Feel a connection? If this sounds like you, apply at www.rhp.org.uk
Closing date for applications is 31 March.
Interviews will be held w/c 3 April.
For more information about Coop Homes, visit us at www.coophomes.coop
