Customer Relationship Co-Ordinator Frome, England
Job description
Lilley’s Cider are looking for a Customer Relationship Co-Ordinator to join our busy office-based sales team near Frome. You will be working as one of the team within the sales office with responsibility for the team's administrative requirements. This is a Full-Time office-based role. Monday to Friday 9am- 5pm.
This is a new role to support the growth of Lilley’s Cider.
Due to remote location driving is essential.
Role Responsibility
As a Customer Relationship Co-Ordinator your day-to-day remit includes but are not limited to:
- Assist the Sales Team
- Assist Sales Reps
- Updating and keeping CRM up to date.
- Running reports on CRM to highlight areas to target
- Flagging lapsed customers
- Organising and Running Sales projects.
- Building and maintaining relations with accounts.
- Answering customer telephone enquiries
- Processing telephone and e-mail orders
- Sales research and working closing with the sales team on developing new business
- Dealing with customer queries efficiently and in a timely manner
- New customer accounts
- Liaising closely with the Accounts department and other Lilley’s Cider departments
- Keeping customers updated on progress of their orders throughout the process and being proactive in resolving any issues, escalating to manager as needed.
- Data input
- General office duties
The Ideal Candidate
Our employees have a can-do attitude, distinguished by computer and customer excellence, with a willingness to embrace team working and a passion for client service. You will be able to demonstrate a similar supportive, flexible, and driven ethos and will have accumulated the following experience and skills:
Essential Skills:
- You will need two years (Minimum) office experience in a similar role.
- You must be proficient in Microsoft Office.
- Demonstrate a high level of Customer service.
- You will need to be computer literate with accurate keyboard skills
- You will need to be assertive, articulate, have a good telephone manner and possess excellent verbal and written English skills.
- You must have excellent communication on all levels.
- Have a self-motivating and positive attitude.
- Be able to work to tight timeframes.
- Have experience working in a high-pressured environment.
- Have a good attention to detail.
- Use initiative to problem solve.
Desired Skills:
- Sage 200 experience
- Strong Administration Skills
- CRM experience
- Problem Solving skills.
- Sales experience
- Interest in Cider (not compulsory)
- Hospitality experience
What you can expect from us:
Lilley’s Cider is committed to creating a diverse working environment and encourages applications from all suitably qualified people,
- 40 Hours a week. Monday- Friday
Excellent and competitive salary package - Depending on experience (Salary will be negotiable to the right candidate)
- Working closely with a team of talented individuals with a great work ethic who also love to have fun!
- 28 days holiday (some bank holidays will be required)
- Product discount
- A fantastic working culture
- The opportunity to develop, progress and work within an organisation which is rapidly growing.
- No weekends
- Great Working environment in the countryside.
- On-site parking.
Job Types: Full-time, Permanent
Salary: From £22,800.00 per year
Schedule:
- Monday to Friday
- No weekends
Work Location: One location
Reference ID: Customer Relationship Co-Ordinator
