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customer relations Leeds, England

WLT Group

Full Time Leeds, England 22000 - 12.04 GBP ANNUAL Today

Job description

Multi Services Assistant

Job title: Multi Services Assistant

Salary: £22,000 per annum plus company benefits

Location: Leeds, LS1 2HJ

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday – Friday, 1 hours unpaid lunch break, shifts will be rotational either 8am-4:30pm or 9:30am-6pm, break times vary between 12pm and 2pm

Work model: Fully onsite due to nature of the role

Williams Lea seeks a Multi Services Assistant to join our team!

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for!

Purpose of role

The Multi Services Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Team Leader and Business Services Manager. Whilst the list of tasks in this document is not exhaustive, the Multi Services Assistant may cover any combination of the tasks set out below.

The Multi Services Assistant will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision. This role will cover a number of our service areas and will require a high level of multi-skilling.

Key responsibilities

Your remit will include but is not limited to:

Promptly and efficiently deal with telephone calls
Deal with any other reception or switchboard duties as required
Setting up of meeting rooms for internal and external events
Completing filing / e-filing in line with departmental processes and protocols
All aspects of reprographics i.e. scanning, printing, photocopying
Processing of incoming and outgoing post
A variety of digital related tasks
Extensive use of software packages
Reporting and involvement of any facilities related on site issues
Responsible for ensuring the office is secured overnight
Involvement in a variety of office projects
Managing and monitoring access control for the office
Respond to emergencies to provide necessary assistance to colleagues, contractors and visitors
Be part of the ‘on call’ team for out of hours emergencies
Car park control
Managing and supervising of contractors on site
Greeting visitors in line with client and Intelligent Office standards
Reception duties in line with client and Intelligent Office standards

Personal attributes

Experience of working in a corporate environment
Experience working on Microsoft Office programmes
Excellent customer service skills, confident in liaising with Clients and strong communication skills
Client-focused approach to service provision through personal commitment to their business
Strong attention to detail and a critical eye for accuracy, with a ‘right first time’ attitude
Ability to work under pressure within tight deadlines with flexible approach
Good prioritisation skills
Continual improvement mentality, open and receptive to feedback
Build and grow relationships with key Clients and service users
Ownership for work produced in terms of the final product e.g. consistency, accuracy and quality
High level of professionalism
Ability to work well as part of a team of diverse individuals
Use of initiative and able to work proactively
Positive adaption to process change
Awareness and understanding of importance of client perception

The Package:

Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Childcare Vouchers, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

Please note: Due to the high volume of responses received for this role we will not be able to contact all applicants directly. If you have not heard from us in four weeks please consider your application unsuccessful.