receptionist Knightsbridge, England
Job description
One of London’s most iconic 5 star heritage hotels are seeking a Night Receptionist with extremely high standards that enjoys working in a luxury environment.
Benefits:
· £27, 825 per annum
· Complimentary meals on duty
· Training and Development
· Uniform provided
· Great company culture
· Annual Travel Card loan
Responsibilities:
· Promote and be confident with all facilities offered in the
· Ensure a friendly and pleasant environment for all guests and employees
· effectively develop a team spirit in the department, to ensure longevity of
· Ensure presentation and grooming is immaculate and within the guidelines given
· Ensure all guests are served in a friendly, hospitable and immediate manner
· Ensure you are familiar with the hotel’s products and services, current promotions, policies, hotel VIPs and other important information.
· Handle all guest enquiries and complaints in a courteous and effective manner, ensuring all issues are rectified to the guest’s full satisfaction
· Ensure all information regarding a guest that may affect the quality of their stay is passed onto the appropriate departments specifically the Butler team
· Personally and frequently verify that guests are receiving the best possible service not only during the check in and out process but for the entirety of their visit.
· To conduct the night audit process as required by the department and finance.
· Assume the role of switchboard whilst the department is closed.
· Be a reservations agent whilst the department is
· Work closely with all Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
Requirements
· Previous experience in a 4 or 5 star hotel
· Outstanding customer service and communication skills
· The ability and flexibility to work permanent night shift pattern is essential
· Experience with Opera PMS preferred
If you are a Receptionist that is passionate about exceeding customer expectations in a luxury environment we would love to hear from you.
Job Types: Full-time, Permanent
Salary: £27,825.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
Schedule:
- Night shift
Experience:
- Hotel Reception: 2 years (required)
Work Location: In person
Reference ID: SCNR0906
About Annabelle Charles Associates
Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Public
Website: www.annabellecharles.co.uk
