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Closing date: 25 June 2023, 11:59pm

Salary: £22,248 - £23,835 Grade: 3

The Counter Terrorism Policing (CTP) network stretches across the UK. We work to protect the public and our national security by preventing, deterring and investigating terrorist activity.

Our multi-functional Business Services team supports CT policing across the wider West Midlands region through the themes of People, Places and Finance. As a Workplace Services Assistant on our Places team, you’ll use your excellent customer service and communication skills to provide a comprehensive service to the West Midlands Counter Terrorism Unit.

Based at our modern office complex near to Birmingham International Airport, you’ll work full-time, Monday to Friday, from 7am to 3pm or 8am to 4pm but an element of flexibility is necessary to meet operational requirements.

The role

As a Workplace Services Assistant, no two days are the same - you’ll undertake a wide range of tasks from managing travel and meeting room bookings, processing requests for goods and services, catering, and vehicle reservations as well as undertaking health and safety duties and working as part of a team to provide a proactive and reactive facilities management service across the WMCTU estate.

Using your excellent customer service and communication skills, you’ll work to ensure you deliver against team Key Performance Indicator targets and you’ll also understand the importance of accuracy when undertaking tasks. You’ll sometimes work on your own initiative and prioritise tasks accordingly.

Due to the nature of the role, you'll be required to participate in an out-of-hours on-call roster (approximately one week in five) for which an additional on-call allowance is paid. You’ll also need a full, clean, driving licence and be willing to undertake a police proficiency driving evaluation as you’ll be driving police vehicles to various sites in and around Birmingham.

Role responsibilities

• Answering telephone calls, emails, on-line portal requests, and face to face enquiries from internal customers and external organisations.
• Liaising with the wider Places team over maintenance and security issues, repairs and improvements
• Processing visitor clearances for contractors to CTU sites
• Ordering and distributing stationery, forms, equipment etc. to operational officers and staff
• Provide Health & Safety administrative support
• Undertake general administrative responsibilities to ensure physical site security requirements are effective (e.g. issuing security fobs, ensuring escorting of contractors). This includes attending and updating systems at all sites on the CTU estate
• Collecting and distribution of incoming post and goods
• Administering fleet vehicles and parking passes
• Booking travel and accommodation adhering to WMP policy and procedure
• Booking meeting rooms and catering requirements
• Using the public address system as required
• Undertaking transactional duties in relation to maintenance requests, purchase orders, and general requests received through the on-line service portal
• Collating and updating information for managers including statistical returns
• Providing support to other Business Services teams during periods of peak demand

Skills and competencies

Essential

Excellent IT skills, including Microsoft Word, Excel and Outlook

Excellent customer service skills

Effective written and verbal communication skills with a high degree of accuracy and attention to detail.

Ability to demonstrate a flexible attitude towards work, including new processes and systems quickly and efficiently, to support team objectives.

Ability to manage own workload with limited supervision

A full driving licence and willingness to undertake police proficiency driving evaluation.

Willingness to participate in out of hours on-call roster.

Desirable

Previous experience in a similar role or relevant life experience. This may include learning gained from short courses and/or formal training

Understanding of health and safety at work with an awareness of own responsibilities and actions

Knowledge of Oracle based systems

Benefits

• Work with us and you’ll be joining a world-class Counter Terrorism Policing network. In addition to fascinating work, you’ll find a range of benefits including:
• A great pension
• Generous holiday entitlement
• Flexi time working options
• Free parking
• Free access to staff support services and discounts
• You’ll qualify for a Blue Light Discount card
• Access to sport and social club facilities
• In house recognition and appreciation programme
• Free flu jabs
• Free eye test vouchers
• Cycle to work scheme
• Excellent training giving you options to grow and progress within West Midlands Police.

Additional information

Interviews will be held week commencing 10 July 2023.

Security Clearance

• This role is subject to successful completion of Security Check vetting

You must be a British citizen to work for the Counter Terrorism Policing West Midlands (CTP WM). If you hold dual nationality, with the primary nationality British, you may also be considered. For the purposes of safeguarding national security, applicants will be required to hold or acquire the appropriate national security vetting clearances of Security Check (SC) in line with Cabinet Office Policy, supported by Section 82(2) to (4) of the Police Reform Act (2002). CTP WM will support preferred candidates through the appropriate vetting process.

Diversity and Inclusion

We maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities, whilst protecting them from harm.

Counter Terrorism Policing is always working to build upon our diverse workforce to reflect the country we serve. An inclusive culture enables us to do things differently, working in ways that meet individuals’ needs, flexing working patterns to ensure work-life balance is healthy so that we deliver the best for the organisation.

We are a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a "Disability Confident Interview Scheme" - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example, in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.