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Senior Customer Service Receptionist (CSR)

Bellshill ML4 3LU
Full-Time – Permanent
Up to £32,000 (dependent on skills & experience) + overtime + benefits

Overview:
We are looking for a confident and customer service focused individual to join the Renault Trucks team at our Dealership in Bellshill. As a senior Customer Service Receptionist, you will be supervising a team of 2, ensuring a premium level of customer service is being provided and recognising training and development areas.

The CSR team will be the first point of contact for our customers, whether that’s in person in our reception area, over the telephone or by email. You’ll need excellent customer service skills as you will be multi-tasking, anything from booking in vehicles, updating customers with progress reports, invoicing to administration support for the Service and Parts Managers. No two days will be the same!

Hours:
Our reception is open 07.00-18.00, you will ensure that we have cover between these hours, so may work 7.00am to 4.00pm or 9.00 to 6.00pm with one hour’s lunch break There’s always the opportunity to work overtime in the week and at weekends.

Job Role:

• Provide excellent service and ensure quality in response to customer requirements.
• Supervise and motivate the front of house team and the administration process by setting and agreeing individual and team targets

• Ensure training and development activity for the front of house team is undertaken on an ongoing basis.
• Ensure all administration systems are being adhered to
• Holiday allocation & record keeping, including the submission of wages
• Ensure the banking completion is done in a timely and regular manner
• Ensuring the team is following process with filing and post
• Take control and manage the Work In Progress (WIP) reports
• Liaise with the Workshop Controller to maximise the Workshop loading to ensure efficiency and profitability.
• Contact customers to advise of any additional work required with costs to gain the necessary authority to complete the work.
• Assist in the management and arrangement of vehicle workshop bookings for cosmetic inspections, servicing and repairs.
• Promote Renault Trucks in terms of its products, services and value at all times

What can we offer you?

• 30 days holiday (including Bank Holidays) rising to 33 days after 5 years
• Full induction training and on-going training and development
• Free on-site parking
• Contributory pension scheme (employer contribution up to 5%)
• Life assurance
• Excellent benefits package including an Employee Assistance Programme and a Cycle to Work scheme
• Access to a wide range of employee discounts including half price cinema tickets, discounted gym membership and lots of shopping and social discounts.

Who are you?

• Good communicator, both written and oral
• Customer focussed and great at building strong working relationships
• Excellent customer service skills
• Computer literate, particularly with Excel & Word with the ability to quickly pick up new systems
• Supervisory experience (advantageous)
• Experience within a Vehicle Dealership and knowledge of vehicle booking systems and times (advantageous)

At Renault Trucks we care about people since 1894. We design simple & efficient transport solutions that help customers and drivers accomplish their mission, and societies shape the future.

You will be part of passionate teams with a global, open and collaborative mind-set. You will experience a culture that empowers people.

Renault Trucks is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under brands such as Volvo, Mack, Eicher, Rokbak, cellcentric, Prevost, Nova Bus and Volvo Penta.

141608BR

Renault Trucks

Scotland

Bellshill

Regular

No Travel Required

Aftermarket

23-Jun-2023