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Job description

Customer Advisor – Permanent Role

We are looking to appoint an enthusiastic individual to undertake the post of Customer Advisor within the York HUB Customer Service Team, with the skills and experience to deliver for our customers.

Come and join our team.

54North Homes owns and manages over 3,000 homes throughout Yorkshire. The housing association was formed in December 2022, through a merger between Leeds & Yorkshire Housing Association and York Housing Association and is a subsidiary of the Karbon Homes Group. Our joining of forces with Karbon Homes affords us the opportunity for further development, ensuring we continue to make a positive contribution to the communities in which we work.

At 54North, we believe in providing high quality, affordable homes that are safe, warm and secure and in supporting our customers to live well in their communities. We put customers at the heart of everything that we do and strive to provide an excellent level of service. This extends beyond the bricks and mortar of our homes to empowering our customers and working in partnership to offer a range of other services, from training to financial support.

In addition to investing in our existing properties, we have an ambitious development programme and will provide 250 new sustainable homes throughout Yorkshire in the next three years to help address the shortage of good-quality affordable housing in the region.

Key Information

It’s important to us that you feel fairly rewarded for the work you do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.

· Customer Advisor – permanent role

· Salary is £ 24,845.27 per annum

· Location: York Office (Monks Cross)

· 37 Hours per week with some homeworking available/flexible working

· Generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years’ service, occupational pension, health cash plan, and birthday leave, with the option of a flexible pot towards enhanced benefits.

The Role of the Customer Advisor.

Our Customer Relationship Team is committed to delivering excellent service to our customers. We represent 54 North Homes at the first point of contact, dealing with a variety of customer enquiries. We pride ourselves on being knowledgeable, efficient and customer focused, delivering a quality customer experience.

We are looking to appoint suitably experienced individuals to undertake the post of Customer Advisor. The successful candidates will handle a range of customer enquiries, in a muti channel environment. They will provide valuable support for our customers, expertly triaging issues, identifying the appropriate path for each customer and resolving as much as possible at the first point of contact. They will be customer focused, liaising with colleagues to ensure a first-class service is provided.

As well as being the first point of contact for our customers you will be responsible for providing administrative support across the organization to our internal customers, working on a rota basis to cover the following functions, Housing, Maintenance & Office Support.

Extensive training and ongoing support, coaching & development will be provided.

If this sounds like the role for you then please apply through the Karbon Homes website – https://www.karbonhomes.co.uk/careers/

Important dates

Closing date for applications 27 June 2023

We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Therefore, please apply early to ensure you are considered for the post.

Interview date

TBC

For further details please refer to the Role Description at the foot of this advert.

To give yourself the best chance of being shortlisted, you need to provide full details and examples in the Supporting Statement based on the criteria in the person specification.

For further information about the role please contact Steven Raishbrook – 01904 636061 / [email protected]

We are committed to equality and diversity and are an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds. Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.

Neurodiversity Support Recruitment

We believe that everyone has unique strengths and skills to contribute to our workplace. We strive to create an environment that is inclusive and accessible for all. As neurodiversity is broad and unique to candidates, we are rethinking the selection process and removing barriers to allow candidates to fully showcase their true abilities and potential.

Reasonable adjustments we can consider:

· Questions in advance of the interview

· specific and concrete questions rather than hypothetical questions

· Adjustments to the physical working environment e.g., tests and interviews to take place in a venue with low sensory stimulus

· Accepting video/recorded CVs where requested

· Recording videos that describe the role and responsibilities - use of visual aids/process maps for hierarchies and processes.

· Extra time for tests/assessments

· Mentors and/or buddies during induction

Further advice

If you need further advice or assistance to apply for the role, please contact Recruitment by email at: [email protected]

Job Types: Full-time, Permanent

Salary: £24,845.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Employee mentoring programme
• Flexitime
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Ability to commute/relocate:

• Huntington, YO32 9WN: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 1 year (preferred)

Work Location: Hybrid remote in Huntington, YO32 9WN

Reference ID: RQ00001083