customer relations Cannock, England
Job description
Salary: Competitive salary plus Veolia Benefits
Hours: 40 hours per week - Monday to Friday
Location: Cannock Staffordshire
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who’s just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you:
- 25 days of annual leave
- Facilities including a free onsite gym, parking and subsidised restaurant
- Access to our company pension scheme
- Discounts on everything from groceries to well known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- One paid days leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
What you'll be doing:
- Provide a resolution in line with agreed KPIs, including 90% of all enquiries acknowledged and responded within 4 hours.
- Positively impact our overall customer satisfaction scores and encourage retention.
- Conduct customer reviews for feedback and support your team to achieve a high level of customer satisfaction.
- Provide rates and quotations, information on proof of collections, assist on invoice enquiries, and any other general queries.
- Support the business in achieving targeted growth by upselling and cross-selling additional services.
- Build positive working relationships with other teams across the business e.g sales teams, service centres and credit administration teams.
- Follow the agreed processes for all tasks associated with the role and provide feedback on existing processes through reviews of procedures to ensure continuous improvement of services.
- Adhere to GDPR legislation with regard to the processing of personal and confidential information.
What we're looking for:
- Proven call centre experience handling high volumes of inbound calls.
- A commitment to providing an excellent customer service experience.
- GCSE in Maths and English C+ or equivalent.
- Excellent communication and interpersonal skills.
- Good negotiating and influencing skills.
- Good attention to detail and the ability to multitask.
- Proven ability to work under pressure.
- Able to work as part of a team.
- Working knowledge of Google Office Applications and willingness to learn new systems.
- Good planning and organisational skills.
- Business and commercial awareness.
What's next?
Apply today, so we can make a difference for generations to come.
We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+.
This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.
We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.
Job Types: Full-time, Permanent
Benefits:
- Canteen
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free fitness classes
- Health & wellbeing programme
- On-site gym
- On-site parking
Schedule:
- Monday to Friday
Experience:
- customer service: 1 year (preferred)
- Office: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: JR10532
