customer relations Dorking, England
Job description
Who are we?
We are Unum – one of the UK’s leading employee benefits providers.
We’ve been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families.
With a Fortune 500, US parent company, we’re part of highly successful global organisation, sharing ideas and innovations across teams to create a collaborative work environment. We’re transforming our business, and we’re keen to increase our digital capabilities to evolve the way we work and optimise opportunities for growth.
The role
What will you be doing?
Customer Service Advisor
Hybrid
Dorking
What will you bring?
We are holding a Hiring Event in our Basingstoke Office (Unum House, Basing View, Basingstoke RG21 4EQ) on Thursday 6th July! There will be a morning (9:30am-12pm) and afternoon session (1pm-3:30pm).
Applying to our event will not secure your place to a session until you have heard from a Unum representative.
The event will include an introduction to Unum & our customer services department, a competency interview and deductive reasoning testing.
If you are successful within this role your start date will be mid August and you will be based in our Dorking office.
The Customer Service Advisors are the face of our business, to be successful in position you will:
- Be proactive, curious and a confident communicator
- Have an excellent telephone manner, providing great customer service
- Speak to sales teams, brokers, clients, claimants, or medical providers
- Have good attention to detail and work in a varied and fast-paced environment
- Provide policy, quote or renewal information
- Work autonomously, as well as collaboratively in a team
- Be able to use IT internal systems on a day-day basis
The successful Customer Service Advisors can expect:
- Full training
- Generous Bonus
- Market leading pension scheme
- Life, medical and income Insurance
- Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
- 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
- Monday - Friday (no weekends)
Salary sacrifice electric car scheme with free on site electric chargers.
Unum operates a hybrid working model, our Teams come into the office 2 days a week and will be required to attend office full time for the first month for training purposes.
Previous successful applicants have been from backgrounds in: retail, leisure, hospitality, customer services, administration or insurance.
From our experience, this position is commutable from Guildford, Reigate, Crawley and Horsham.
Why join us?
Our culture!
We aim to be the most inclusive, diverse and socially responsible company in the employee benefits market. With an agile and flexible way of working, we want to be a place where people aspire to work and where everyone can be themselves.
Job Types: Full-time, Permanent
Salary: From £22,000.00 per year
Benefits:
- Additional leave
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Work from home
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Performance bonus
Work Location: Hybrid remote in Dorking, RH4 3LZ
Expected start date: 14/08/2023
