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Careers and Employability Services

Are you passionate about helping our students and graduates throughout their university journey and beyond to find their future careers? If so, we are looking for a Customer Service Assistant to be the first point of contact and provide excellent customer service within the Careers & Employability Service.

This is an exciting opportunity to engage with our students, as you will be responsible for delivering an effective triage process to support their queries. You will need to be an effective communicator, as you will be handling queries in person, on the phone, online, and via email. You will also need to be a strong administrator in order to maintain our student management system, monitor students’ progress on multiple projects, and export data for reporting purposes.

We see graduate success and graduate level employment as critical to the future success of the University. The central Careers and Employability team plays a key role in this, working with students, graduates, employers, academic colleagues, and external partners to ensure successful outcomes for all our students and alumni.

As one of the largest employers in the city, the University of Lincoln offers exciting career opportunities with the chance to grow and develop to reach your full potential. We also offer a wide range of staff benefits, including a generous annual leave allowance of 30 days per year pro rata (plus an additional 14 bank holiday and concessionary days), progressive pay rates, access to discount at popular stores and more.

For an informal conversation about the role, please contact Jessica Shields, Student Employability & Careers Centre Manager, at [email protected].