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Job description

Reports to: Supply Chain Team Leader

Core Responsibilities:

• Primary contact for customers throughout the sales order process.
• Administration of all aspects of product distribution to customers.
• Frontline support for customers in the event of complaints.
• Support the day-to-day operation of the Supply Chain both domestic and international.
• Work to maintain and continuously improve the quality of service provided to customers.
• Support and cover colleagues across Supply Chain as and when workload/holidays dictate.

Typical Activities:

• Receive and process customer orders onto the system
• Allocate stock to orders, ensuring effective stock turnover
• Keep customers apprised of any changes or updates to their orders
• Monitor and meet customer-specific requirements in relation to their orders
• Work closely with our key service providers to ensure in-full, on time deliveries
• Identify areas of improvement within the supply chain
• Maintaining and updating customer account data on the ERP system.
• Communicate regularly with the wider Supply Chain team to ensure stock availability
• Liaise with customer account managers to ensure customer requirements are met
• Monitor customer order patterns and chase for future orders as required
• Develop relationships with customer counterparts in the sales order process
• Deliver the customer charter principles and values
• Other office administration as required

Candidate Profile:

Essential:

• Enthusiastic about customer service with a desire to please and go the extra mile.
• Excellent English written and verbal communication skills.
• Strong IT skills, particularly in Excel and other Microsoft Office applications.
• Proactive and capable of working individually as well as part of a wider team.
• Organised, logical and methodical with an eye for detail
• Ability to multi-task and cope with regularly changing priorities

Desirable:

• Experience of domestic and international supply chains and/or logistics
• Experience with Business Central ERP system
• Experience within the Food Manufacturing Industry

Job Types: Full-time, Permanent

Salary: £23,000.00-£30,000.00 per year

Benefits:

• Company events
• Company pension
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Loyalty bonus
• Performance bonus
• Yearly bonus

Work Location: In person