customer relations Pontefract, England
Ulrick & Short Ltd
Full Time
Pontefract, England
30000 - 23000 GBP ANNUAL Today
Job description
Reports to: Supply Chain Team Leader
Core Responsibilities:
- Primary contact for customers throughout the sales order process.
- Administration of all aspects of product distribution to customers.
- Frontline support for customers in the event of complaints.
- Support the day-to-day operation of the Supply Chain both domestic and international.
- Work to maintain and continuously improve the quality of service provided to customers.
- Support and cover colleagues across Supply Chain as and when workload/holidays dictate.
Typical Activities:
- Receive and process customer orders onto the system
- Allocate stock to orders, ensuring effective stock turnover
- Keep customers apprised of any changes or updates to their orders
- Monitor and meet customer-specific requirements in relation to their orders
- Work closely with our key service providers to ensure in-full, on time deliveries
- Identify areas of improvement within the supply chain
- Maintaining and updating customer account data on the ERP system.
- Communicate regularly with the wider Supply Chain team to ensure stock availability
- Liaise with customer account managers to ensure customer requirements are met
- Monitor customer order patterns and chase for future orders as required
- Develop relationships with customer counterparts in the sales order process
- Deliver the customer charter principles and values
- Other office administration as required
Candidate Profile:
Essential:
- Enthusiastic about customer service with a desire to please and go the extra mile.
- Excellent English written and verbal communication skills.
- Strong IT skills, particularly in Excel and other Microsoft Office applications.
- Proactive and capable of working individually as well as part of a wider team.
- Organised, logical and methodical with an eye for detail
- Ability to multi-task and cope with regularly changing priorities
Desirable:
- Experience of domestic and international supply chains and/or logistics
- Experience with Business Central ERP system
- Experience within the Food Manufacturing Industry
Job Types: Full-time, Permanent
Salary: £23,000.00-£30,000.00 per year
Benefits:
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Loyalty bonus
- Performance bonus
- Yearly bonus
Work Location: In person
