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Job description

Main Purpose of the Role:

To work as a member of the Customer Care team to provide administration and telephone support for customer and internal queries. To take ownership and resolve queries and complete tasks effectively and efficiently.

Responsibilities:

• Providing a high level of telephone and email customer service to internal and external contacts and customers in a fast-paced environment.
• Providing administration support.
• To complete invoicing and financial processes.
• Ensuring quality data input accuracy.
• Providing advice and information to customers on additional products and services.
• Accurate record keeping.
• Providing support and cover across the wider Customer Care Centre as and when required.
• Liaising with other departments on administrative matters.
• Following and promoting the implementation of UK Coaching’s policies for the equal treatment of all employees, applicants and customers.
• Undertaking any other tasks appropriate to this level of responsibility.

Skills and Attributes:

Essential:

• Three years’ customer service experience in an inbound environment via telephone and email.
• Experience of invoicing and financial processes.
• Excellent organisational skills, with an ability to prioritise important projects.
• Excellent IT skills, using MS Office.
• Excellent communication and interpersonal skills.
• Kind, personable and organised.
• Ability to multi-task and use own initiative.
• Ability to solve problems creatively and positively.
• Ability to work to tight deadlines and hit targets.
• Ability to act independently and as part of a team.

Desirable:

• Experience of using a Customer Relationship Management system.
• Experience of using delegate management and learner management systems.
• Experience of working in an outbound customer service environment.
• Keen interest in sport & physical activity, with an emphasis on coaching.
• An interest in improving the lives of people.

Job Types: Full-time, Permanent

Salary: £23,000.00-£23,500.00 per year

Benefits:

• Company pension
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Leeds

Application deadline: 04/08/2023