customer relations Manchester, England
Job description
The Fastest growing InsurTech firm in the North is looking for an Insurance Sales Executive!
Why Uinsure?
Founded in 2007, Uinsure is multi-award winning and one of the fastest growing technology companies in the UK. Situated in the heart of Manchester’s thriving commercial district, Uinsure continues to go from strength to strength and is set to keep expanding in size. With an entrepreneurial spirit and an emphasis on technology, Uinsure is a modern, exciting force in the insurance space.
Our focus is on delivering great service and market leading technology to deliver the best possible experience for our customers, and we are looking for the right person to join our team and grow with us.
You will enjoy a range of benefits by working at Uinsure, including:
- Commission scheme
- 28 days holiday including bank holidays, with the potential to increase to 33 days total based on length of service.
- Monday to Friday office hours
- Flexible hours of working available
- Continuous Professional Development
- Overtime opportunities
- Casual Dress
A package of Well-being initiatives such as:
- On-site Personal Training Sessions with Ultimate Performance Fitness.
- Private Medical Insurance with Vitality
- Discounts and Rewards package
- Regular social events.
The Role
Reporting to the Head of Customer Experience, the Customer Complaints Adviser at Uinsure helps to resolve complaints within the Financial Conduct Authority’s requirements. They will speak with customers, liaise with brokers and other external agencies in order to achieve desired outcomes.
The Customer Complaints Adviser has excellent negotiation skills, they can work independently, and in support of the team. They will be able to demonstrate strong regulatory knowledge, be detail oriented and have great people skills allowing them to work effectively across the business.
The role is office based and includes some hybrid working. You will work in a key, comprehensive role in a fast-growing insurtech business.
Duties & Responsibilities
- Ensure all customer complaints are dealt with effectively and in the appropriate timeframe.
- Adhere to compliance with all company procedures and standards, relevant legislation such as Consumer Credit Act, Data Protection Act, FCA, FOS and Consumer Duty.
- Provide guidance to Customer Service Representatives.
- Carry out root cause analysis to identify trends in customer dissatisfaction.
- Provide support, advice and guidance to other departments across the business and the broker network in order to achieve positive customer outcomes.
- To be involved in the decision-making process and being able to communicate this effectively.
Essential Criteria
- 2 years’ experience in a similar role.
- Extensive experience in performing complaints resolution activities.Excellent sales, telephony, and negotiation skills
- Ability to interpret and implement regulation / legislation
- Strong written / report writing and verbal skills
- Data analysis and reporting skills
- Excellent professional standards – time keeping, work ethic, timely delivery, efficiency
- Ability to influence and negotiate
Desirable Criteria
· Experience in the insurance industry.
· Experience in an FCA regulated role.
Job Types: Full-time, Permanent
Salary: £25,000.00 per year
Benefits:
- Casual dress
- Company pension
- Gym membership
- Private medical insurance
- Referral programme
- Work from home
Schedule:
- Monday to Friday
Experience:
- Complaint handling: 2 years (required)
Work Location: In person
