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At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Come join us at U.S. Bank, as a Bilingual Japanese/English Customer Service Associate, servicing our Japanese deposit customers over the phone. In this role, you will handle service requests including banking inquiries, transaction requests, wire processing, online banking support, and review and processing of client maintenance requests. In addition, you will handle incoming mail and fax requests as needed. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

This is a REMOTE position! We are hiring for our 2:30 p.m. to 11:00 p.m. Pacific Time shift. Because this position is a bilingual role, you will earn a 10% bilingual differential while working in this position. Training is for the first 4 weeks Monday-Friday 8:30AM - 5PM PST. and once you start in your 2:30PM shift, you will be eligible for a 10% shift premium while in that shift.

Responsibilities are 75% Customer Service and 25% Administrative:

• Identify client needs and complete their requests accurately and within service standards

• Perform wire transfer requests and verifications

• Follow up on customer requests within the expected timeframes

• Ensure risk controls are followed, documenting actions in case notes

• Stays informed on policy and practices by participating in training, huddles and reviewing all job-related communications

• Meet individual performance standards for attendance, timeliness, quality, efficiency and schedule adherence

• Utilize bank documents and agreements to make decisions and analyze risk to accommodate client requests

Preferred experience includes:

• Bilingual skills: Business Level Japanese and English; written, verbal and interpersonal skills in both English and Japanese

• Excellent communication and customer service skills

• Proven time management skills

• Excellent follow-up and organization skills

• Effective problem-solving and negotiation skills

• Ability to navigate multiple computer systems, applications, and utilize search tools and resources to obtain information

• Flexibility and willingness to work various schedules

• Knowledge of MS Office suite

Basic Qualifications

• High school diploma or equivalent

• Minimum 18 months of customer service related experience

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $24.28 - $26.71

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.