customer relations Miami, FL
Job description
About us
Training Orchestra is a pioneer and leader Training Management Solutions. We meet the needs of more than 600 customers, mainly large corporations, located on most continents(such as Dell, Wells Fargo, Comcast, CIPD, BMO, Citibank, Air NZ etc.).
As the only European EdTech recognized as a Strategic Leader in the Fosway 9-grid barometer, and with a double-digit annual growth, our company is continuously looking for new talents to bring their expertise and evolve in an international and innovative environment.
In this fast-paced business environment, the Sales team, in charge of maintaining and developing our activity towards worldwide customers, is looking for a SDR & Marketing Specialist.
Your mission
As a Customer Care Expert, you will be responsible for a client portfolio and provide ongoing assistance in three main areas:
Incident resolution
Qualify, analyze, and address incidents
Define action plans and ensure follow -up until complete resolution
Monitor incidents over time until final closure
Ensure compliance with SLAs clients
Identification of fundamental solution enhancements
Qualify and analyze additional requirements defined by clients
Identify potential resolutions in collaboration with the Product team
Contribute to Road Map decisions
Customer Support
Advice clients on solution usage
Conduct user “coaching operations”
Write operating procedures to enhance effectiveness
Ensure the sustainability of delivered configuration
️️ Your strengths
To succeed in this role, you should have the following professional experience:
Bachelor’s degree from a business school, engineering school, or equivalent
At least 2 years of experience in a similar mission
A previous experience in a software publishing or training management would be a plus
Your main qualities for this position are:
Excellent communication (oral and written)
Dynamism and responsiveness
Technical curiosity and analytical mindset
Comfortable in emergency situations
Autonomy and team spirit
️What you will find
Located in the US or Canada (home office with travels during the year for conferences and events), we offer a permanent contract within a multicultural and human-scaled team, that promotes autonomy and proactivity! ️
We are committed to consistently improve the skills of our employees in order to develop their expertise and thus facilitate their growth towards strategic positions in the US, Canada and abroad.
Position to be filled quickly (with our without prior notice).
