service advisor Waterlooville, England
Job description
HSDC are looking to recruit a personable and customer focused individual to the role of Customer Services Adviser at our South Downs Campus.
Hours: Permanent - Part Time - 21 hours per week (Afternoons), 52 weeks per year.
Salary: Grade 3, Spine Point 9 (Fixed Point) £20,620.91 Actual Salary £ 11,703.76 pro rata
The successful candidate will have experience of working in a customer services role and will show a willingness to help promote the college and support all its customers. The candidate will work well under pressure, be attentive and be competent dealing with challenging customers.
Some key responsibilities include:
- To undertake reception duties, including meeting, greeting and attending to the needs of all stakeholders, to ensure a superb customer service experience.
- Ensure customer service queries and issues are resolved to an exceptional standard both promptly and efficiently.
- Provide the first point of contact for face-to-face enquiries, telephone enquiries and maintaining the College Email ‘inbox’.
- Dealing with difficult and challenging situations, keeping a level head and following process at all times.
We are committed to safeguarding and promoting the welfare of children and young people, expecting all staff to share this commitment. Offers of employment will be subject to an enhanced disclosure and barring service (DBS) check.
HSDC actively promotes equality, diversity and inclusion at all levels, including its employees, students and customers. Ensuring that we are always recruiting, retaining and promoting a diverse mix of colleagues allows us to have a workforce that is representative of our students and the local community. Therefore, providing us with access to a wide range of skills and experiences.
If you would like to take a look at the job description for this vacancy, please see this under Supporting Documents on the right-hand side of the page.
