customer relations Scunthorpe, England
Job description
Company description
Tradewinds Oriental Shop is a family run business specialising in providing the finest food and drinks, furniture, and kitchenware from Asia. Established in 1984.
We have a retail shop based in Scunthorpe town centre and have a strong online presence serving retail and business customers across the UK.
Demand for Asian food and drink has continued to grow in popularity over the years which have led to the expansion of our current shop and warehouse premises in recent years. We now stock over 5000 products from across Asia.
We remain passionate and great effort goes into sourcing and finding the best authentic ingredients for our customers.
Job description
We are looking for a Sales/Customer Service Representative that can act as the primary point of contact within the company. You will be required to manage incoming calls and customer service inquiries, generate sales leads that develop new customers, and identify and assess customer’s needs to exceed their expectations.
The role will be perfect for someone who is self-motivated, reliable, trustworthy, flexible, friendly and who takes pride in their work, so as to make a real contribution to the growth of an exciting local business.
We are a modern and innovative family business that sells Oriental Foods and Kitchenware to the general public and businesses across the UK.
Key areas:
· Answering inbound phone calls
· Addressing customer questions, queries, and complaints
· Generate sales leads
· Identify and assess customers’ needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Meet personal/customer service team sales targets and call handling quotas
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
· Keep records of customer interactions, process customer accounts and file document
· Follow communication procedures, guidelines and policies
Progression: There is the potential for the right candidate to progress within the business.
Job Types: Full-time
Location: Scunthorpe
Benefits:
- 10% Staff Discount
- On-site parking
Schedule:
· Monday to Saturday (Day Time Hours)
Education:
- A-Level or equivalent (preferred)
Experience:
· Sales Experience (2 Years)
Job Type: Full-time
Salary: From £10.42 per hour
Benefits:
- Store discount
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Yearly bonus
Work Location: In person
