customer relations Skelmersdale, England
Job description
SITE CUSTOMER SERVICE
The Vella Group is a well-established accident repair specialist with over 30 years of experience, helping people get their vehicles back on the road after an accident. We pride ourselves on providing a quality service which has resulted in our success and growth.
As a recognised industry leader, The Vella Group currently operate 12 sites with ambition to grow ever further in the future. Now is an exciting time to join as we embark on a journey of expansion and innovation within the industry!
Customer Service is something we’re passionate about and pride ourselves on to stand out from our competition. We’re looking for someone who is enthusiastic and customer-focused to represent our core deliverables.
CORE DUTIES AND RESPONSIBILITIES:
· Liaise with customers and insurance companies over the phone and face to face providing the best customer experience.
· Update the customer on each stage of the repair process and provide them with estimated completion dates.
· Organise the collection and delivery of vehicles. Liaise with drivers to ensure the smooth running of the collections and deliveries.
· Scan invoices and attach them to the repair on the system.
· Make sure all parts received are correct for the job.
· Take excess and retail payments and ensure the figures add up correctly for the day’s takings.
· Be responsible for the site’s banking, credit card payments, cash and cheques and taking to the bank.
· Make sure all job packs are correct and up to date.
· Sign off work ensuring each stage of the repair has been completed.
· Have the ability to learn more areas of the business, e.g: parts admin etc.
ABOUT YOU:
· You are committed to delivering an excellent customer service and go above and beyond.
· You have an excellent phone manner as well as face-to-face skills.
· You will have the ability to work in a fast-paced environment and multi-task.
· You are a team-player.
BENEFITS:
· 25 days holiday plus bank holidays
· Internal and external training
· Pension scheme and death in service insurance
· Enhanced maternity and paternity pay
· Perkbox - Access to hundreds of exclusive discounts and rewards
· Medicash - Free healthcare scheme
· Childcare vouchers or workplace nursery benefit
Job Types: Full-time, Permanent
Benefits:
- Childcare
- Company pension
- Employee discount
- Gym membership
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
