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We’re on the lookout for a Customer Experience Manager to join us at The Vet Morden on a full time basis! We’re looking for someone who can lead our team of Customer Experience Co-ordinators in creating a positive, welcoming, friendly and efficient environment for The Pet Vet Morden customers and their pets at every touchpoint; and in doing so, driving excellence in customer service and patient care. There's a real opportunity here to take a proactive role which will have a direct correlation with the revenue of our surgery!

What we’re looking for

We're looking for a customer service superstar with management experience who can lead our team in creating a really positive, welcoming, friendly and efficient environment for customers and their pets.

Our Customer Experience Manager and team of Customer Experience Co-ordinators are often our customers’ first point of contact; the first faces they see when they walk into reception, and the voices down the end of the phone when they ring us. As our new CEM, you’ll be in a great position to empower your team to deliver a fabulous, long-lasting impression!

To truly smash it out of the park in your new role, we'll make sure you receive the very best training. You'll be able to take full advantage of our CPD for veterinary reception teams, provided through the BVRA (British Veterinary Receptionist Association).

We’re looking for someone who can work 40 hours per week with 1:4 weekends.

Benefits:

To attract and retain the best in the business, we offer a great range of benefits, including:

• Profit share bonus
• Long service recognition
• Income protection
• Compassionate leave
• Surgery discounts

A little more about us at The Vet Morden

You'll get to work in our stunning purpose-built, modern veterinary practice with the most fantastic facilities and a team who are all passionate about providing the very best care to all animals, day and night. We are a few minutes walk from a national park trust park which is perfect for a lunchtime walk, or a coffee from one of the little cafes. There is a tram stop and bus within 2 minutes of the practice, and a train station 15 min walk away.

Our colleagues have a broad range of specialities and many of our team are working towards certificates to enhance their clinical skills and the services we’re able to provide. Our Head Vet Sarah has a certificate in Emergency and Critical Care, while Deepa, our Senior Vet, has a certificate in Small Animal Surgery. We have a couple of team members with a keen interest in dentistry. We currently have 4 Registered Veterinary Nurses, 3 students and 2 Veterinary Care Assistants. Our lovely Customer Experience team has 3 full time and 3 part time receptionists.

Could you be the newest addition to our team?

Being part of The Pet Vet family

We’re part of the UK’s largest, independent, family-owned veterinary group with a nationwide presence. We offer exceptional care in the local communities we serve, helping pets to live long, happy and healthy lives with their families.

Our state-of-the-art surgeries are purpose-built, light and spacious and equipped with the latest technology. We’re committed to creating an environment that offers exceptional clinical care and where our colleagues love to work, our patients are calm and our customers feel assured.

We’re continually investing in developing our growing team and there's never been a better time to join us!

Interested?

We’re so glad to hear it and look forward to receiving your application! If you have questions or would like to have an informal chat about this role, please reach out to Amber Collins - Recruitment and Onboarding Coordinator ([email protected]). We’d really love to hear from you.