customer relations Farringdon, England
Job description
This is an exciting opportunity working as a Customer Service & Sales Support Executive for an innovative candle manufacturing company in Farringdon, Alton. We are on a journey to take the TCCC and the Wonderwick brand to a new level and we are looking for the right people to buy into our vision and support our goal.
Your prime responsibility will be to support and process orders and liaising with customers on a daily basis, ensuring excellent customer service is delivered at all times. You will be able to showcase your multi-tasking skills coupled with your ability to work in a fast paced environment.
Daily Responsibilities:
- Be the first line of contact for all customer queries and requests.
- Attend to customer questions, complaints and concerns immediately and facilitate a satisfactory resolution.
- Processing orders, raising invoices, updating databases and using internal systems
- Providing strong administrative support and problem solving
- Working closely with other departments regarding invoicing, credits, shipping documents and taking payments
- Sending Customer statements and debt collecting including calling aged debtors to chase payments
- Contacting old or lapsed customers to explore opportunity of regaining business.
- Provide support to external sales team, uploading meeting notes onto a CRM system.
This is an ideal position if you are seeking a varied role in a dynamic and friendly office environment and have a passion for delivering outstanding customer service.
Our ideal candidate
As our ideal Customer Service Executive, you will have previous experience in a customer service, office-based environment. You will also need the following skills and experience:
- Excellent communication skills both written and oral are essential.
- Excellent IT skills, experience with Xero and Unleashed would be benficial.
- Proven ability to identify and meet customer's needs and requirements.
- Self-motivated and team orientated.
- Ability to work with minimum supervision in a busy and demanding environment.
- Ability to organise your time effectively and perform multi tasks efficiently and in line with specific timelines.
training will be provided. You will require your own vehicle as no regular public services to Farringdon.
Benefits:
- 28 days annual leave including bank holidays
- Pension scheme
- Onsite parking
- Staff discounts
Thank you for your interest in this role; if you do not hear from us within 10 working days unfortunately your application has not been successful on this occasion.
Job Types: Full-time, Permanent
Salary: £24,000.00-£26,000.00 per year
Benefits:
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
- No weekends
COVID-19 considerations:
Face masks and hand sanitiser are provided.
Staff are encouraged to self test regularly
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (required)
Work Location: In person
Reference ID: PS050121
Expected start date: 10/08/2023
