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Job description

About us

Switch Advisor Ltd is a small business in Liverpool. We are professional, customer-centric and inclusive.

Our work environment includes:

• Modern office setting
• Casual work attire
• Safe work environment
• On-the-job training

Job Description

Switch Advisor Ltd is looking for a full-time Call Center Agent to join our Customer Service team in Liverpool. The Call Center Representative will be responsible for building and maintaining relationships with new customers and working with the sales team to achieve company goals.

Requirements
High School Diploma or Equivalent

• No experience needed!
• Ability to work in a fast paced environment, prioritize multiple tasks, and meet deadlines
• Excellent verbal and written communication skills
• Ability to work overtime as needed
• Ability to multi-task, prioritize, and manage time effectively
• Basic computer knowledge required
• Ability to work in a fast paced environment, prioritize multiple tasks, and manage time effectively

Responsibilities
Serve as the main contact for customer inquiries in a fast-paced environment

• Assist sales team with project and customer support needs as needed
• Act as the primary point of contact for customer support for product training needs (when needed)
• Build rapport with new and existing customers over the phone
• Communicate with customers regarding order status, product features, and pricing
• Respond to customer complaints in a timely manner

Job Type: Full-time

Salary: £22,855.00-£24,156.00 per year

Benefits:

• Canteen
• Company events
• Employee mentoring programme
• Sick pay
• Transport links

Schedule:

• Monday to Friday

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Liverpool: reliably commute or plan to relocate before starting work (required)

Work Location: In person