customer relations Belfast, Northern Ireland
Job description
Job Description & Core Capabilities Specification
Job Title: Customer Support Job Category Assistant
(Grade):
Level/Salary Living Wage Hours: 40 hours per week less 1 hour
Range/Band: per day lunch break.
Location: Hospital sites in Lisburn and Belfast and Position Type: Permanent Full Time greater Lisburn area
Reports to: Director
PURPOSE OF THE ROLE
To work as part of the Shopmobility team to aid people with mobility problems to use equipment such as electric scooters and wheelchairs to get around the hospital grounds to attend appointments and clinics.
To ensure provision to users is of a high standard and deliver an excellent level of customer service.
To liaise daily with Head Office to ensure efficiency and service targets are being achieved.
KEY RESPONSIBILITIES
The following reflects typical duties and is not intended to be a comprehensive description of all tasks:
1. To deal on a daily basis, face-to-face or by telephone and email, with customers, funders, health workers and the general public.
2. To assess and train new customers on the use of electric scooters and wheelchairs.
3. To gain an all-round knowledge of the equipment for hire in order to comply with Health & Safety procedures
4. To complete a pre-use inspection and a visual check on return of all equipment for damage.
5. To complete relevant paperwork for daily hire.
6. To add and update computer database records, collate statistical information in order to report to BHSCT or SEHSCT.
7. To attend events and shows to provide training, demonstrations and information on the service.
8. To provide a delivery and pick-up service as part of our ‘Meet and Greet’ service to customers unable to reach our unit and to liaise with other hospital staff and employees.
1
9. To regularly deep clean equipment and unit and manage Personal Protection Equipment (PPE) as part of infection management.
CORE CAPABILITIES
ESSENTIAL DESIRABLE
PERSONAL IMPACT Well presented. Articulate. Reasonable level of fitness.
You will have excellent communication skills and a caring nature and be someone who will get to know their customers and be a great brand ambassador for the business.
Good customer service experience. Knowledge of disability issues.
RELEVANT EXPERIENCE
CUSTOMER FOCUS
Awareness of vulnerable customer Awareness of Shopmobility ethos.
Awareness of HSE procedures.
SPECIAL APTITUDES
Excellent interpersonal and
communication skills both verbal and written.
Experience of computer usage.
2
PERSONAL QUALITIES Must be able to carry out all relevant tasks as required within the job role.
Needs to be flexible to adjust to changes required as the business adapts post-Covid.
Excellent organisational and time management skills.
Ability to use initiative and work unaccompanied or as part of a team.
Sensitivity to the needs of disabled or vulnerable adults.
3
Job Types: Full-time, Permanent
Salary: £11.00 per hour
Benefits:
- Sick pay
Schedule:
- 8 hour shift
COVID-19 considerations:
Equipment and workspace must be cleaned regularly
Ability to commute/relocate:
- Belfast, BT16 1RH: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 24/06/2023
Reference ID: UH1
Expected start date: 10/07/2023
