customer relations Glasgow, Scotland
Scottish Prison Service
Full Time
Glasgow, Scotland
23426 - 12.04 GBP ANNUAL Today
Job description
You will provide an effective and efficient tuck shop style service to the prisoner population. This will involve working within a warehouse environment preparing prisoner orders, delivering them to residential areas of the prison in all weather conditions and with direct contact with prisoners. Strict timescales are essential to this service as well as adherence to the requirements of SPS Finance Policies, including the accurate recording of all stock movements. You will also provide an effective and efficient record of all Prisoners transactions within the PPC/Prisoner Pin Phones/Prisoner Wages function within the department
Responsibilities
You will contribute to the delivery of an effective and efficient service in accordance with agreed timescales.
You will assist in the provision of assurance to management that all processes and systems are completed in accordance with the appropriate Operational Delivery Systems.
You will assist in the maintenance and management of the effective and efficient stock management system that ensures prisoner requests are met whilst meeting the requirements of Finance and Audit.
Person Specification
SPS recruitment and selection practice is based on the fundamentals of our Competencies for Success Framework. This identifies behaviours and standards required both of applicants seeking to join us, and our staff in their respective roles. Assessment of specific behaviours, of which there are eight, will be determined by the role you are applying for. Whilst it is unlikely you will be assessed on all of them, you will be assessed on those identified as key to role.
Qualification Requirements
A minimum of two National 5 (or equivalent) qualifications, including English and Mathematics or relevant experience gained in a similar role and/or environment.
ESSENTIAL
Knowledge, Skills and Experience Requirements
Competent in the use of Microsoft Office packages including Word, Excel and Outlook.
ESSENTIAL
Ability to effectively prioritise workload to meet departmental and organisational deadlines
ESSENTIAL
Well-developed communication skills at all organisational levels, both written and verbal.
ESSENTIAL
Experience of recording and producing accurate minutes of meetings.
DESIRABLE
Behaviour Requirements
Listen & Communicate
Support & Motivate
Develop Ourselves & Others
Relationships & Collaboration
Selection method 1
Interview
Scottish Prison Service
www.sps.gov.uk
Edinburgh, United Kingdom
Colin McConnell
$5 to $25 million (USD)
1001 to 5000 Employees
Government
National Services & Agencies
1993
