customer relations Leeds, England
Job description
A Customer Advisor is required for a unique service provider of transport solutions in Leeds. Responsible for the day-to-day interaction with the drivers, service providers and customers to ensure accurate, compliant and timely management of the service.
The role is :
- Offering outstanding customer service to drivers face to face, managing service standards, complaints, incidents and registration.
- Set up new drivers through the computer system and ensure compliance standards are met. Checking documents and licences.
- Working through a helpdesk ticket system to support general customer portal access queries.
- Managing compliance for local authority licensing requirements.
- Updating database and licences.
- Supporting launches and responses to advertising, marketing and sourcing campaigns.
- Process charges and credits on a weekly basis.
- Support fraud investigation.
- Continuously improve service delivery outcomes
There is the opportunity to engage new drivers and to up sell products like dash cams. There are great incentives in place circa £1000 extra per annum.
You will be :
- Confident in dealing with a wide range of people face to face offering advice and working to strict processes.
- Great at data entry, record creating and database management.
The hours are :
Hours of work: 40 hours per week (inclusive of breaks) 8-4pm Monday to Friday, there may be requests to work occasional weekends with a day back in lieu to support weekend colleagues.
This is a permanent role, offering group bonuses and a clear career path. To find out more, apply today, please note we may close the advert earlier than shown.
Job Types: Full-time, Permanent
Salary: From £25,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
Work Location: In person
Reference ID: DP
