Back

customer relations Snellville, GA

Royal Flush Plumbing

Full Time Snellville, GA 30 - 25 USD HOURLY Today

Job description

Royal Flush Plumbing is currently looking for professional/experienced customer service staff to cover evenings and weekends. The ideal candidate will be.

Responsibilities:

Exhibit professional and courteous telephone skills while handling a multiple-lined telephone system.
Maintain a consistently positive, professional, and empathetic demeanor towards customers and technicians.
Determine customer needs and acknowledge concerns.
Provide assurance that their needs will be met.
Maintain detailed records of customer interactions, transactions, and services provided.
Schedule service calls and notify technicians of assignments using GPS tracking and dispatching software.
Provide support to technicians, preparing proposals, following up with estimates, and ordering parts.
Prioritize tasks and immediately handle urgent issues.
Follow up and follow through with customers and technicians in order to promote good relationships.
Effectively communicate, collaborate, and coordinate with team members across all levels of the organization.
Creatively approach challenges and develop solutions that align with company procedures and goals.

Qualifications:

Previous experience in customer service and dispatch.
Ability to remain positive, professional, and agile at all times in order to build strong relationships with customers and technicians.
Must be detail oriented, while remaining able to multi-task.
Must have strong communication, collaboration, and problem solving skills.
Proficiency in Microsoft Outlook, Word, Excel, and internet search engines and browsers.
Excellent written and verbal communication skills.
Must be passionate about personal success and eager to learn.
MUST BE DEPENDABLE AND RELIABLE.
Shifts range between the hours of 7:00am to 11:00pm

Job Type: Full-time.
Salary: $25 to $30 per hour.
Work Remotely: No.

Post Jobs Online Apply Job