customer relations Leeds, England
Job description
about us.
Riva Home are one of the UK’s largest suppliers of Soft Furnishings + Home Accessories; including Bedding, Cushions, Curtains, Blinds and Throws. Our brand new state-of-the-art head office and distribution centre is based in the Leeds (LS14) area, just a few miles outside of the city centre.
Employees at Riva Home can enjoy a competitive salary, employee discount scheme, pension scheme, exceptional training/development, use of our in-house gym, roof terrace and catering facilities, and many other great benefits.
the role.
This is an exciting office-based role suitable for someone with exceptional verbal and written communication skills. Based in our fast-paced eCommerce team, the ideal candidate will enjoy a challenge, and will take responsibility for responding to product and fulfilment enquiries from our customers and retail partners across multiple channels – via telephone and/or email.
To perform well in this role the ideal candidate will be required to learn about our product ranges and home textiles in general. They will also be expected to support our Operations team to ensure all orders are processed accurately and on-time.
requirements.
Candidates must:
- Be able to work full-time, Monday to Friday, 8.30am to 4.30pm.
- Be able to demonstrate exceptional verbal and written communication skills.
- Be an extremely confident communicator with a professional telephone manner.
- Be proficient in the use of a PC (in particular email software and CRM systems).
- Have a keen eye for detail, and possess great time management skills.
- Have experience working in an office environment performing operational/administrative tasks.
If you wish to apply for this exciting role in an ever-growing business, please address your CV and cover letter to Monica Dossett (Ecommerce Manager).
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- On-site gym
- On-site parking
Schedule:
- Monday to Friday
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
