customer relations

customer relations Alexandria, LA

Red River Bank
Full Time Alexandria, LA 39418 - 29439 USD ANNUAL Today
Job description

Summary: To deliver world class customer service and satisfaction in daily interactions with our customers transacting business using alternate delivery channels.


Essential Duties and Responsibilities
include the following. Other duties may be assigned.

  • Determine customers’ needs by listening and asking appropriate questions
  • Resolve problems by clarifying issues, performing necessary steps and escalating when necessary
  • Fulfill customers’ request
  • Ensure accuracy and completeness in all documentation
  • Work with other departments to build working relationships centered around the customer and service excellence
  • Provide support and offer product information as needed to ensure customer satisfaction and aid in retaining customers’ business
  • Prompt, courteous, friendly and professional responses to each customer
  • Complies with all applicable banking regulations
  • Follows Red River Bank policies and procedures
  • Attends and completes all required training
  • Meet quality assurance requirements and other key performance metrics


Competencies
- to perform the job successfully, an individual should demonstrate the following competencies:

  • Attention to detail
  • Mastery of applicable systems and applications
  • Understanding of products and services offered by Red River Bank
  • Maintain confidentiality
  • Strong oral skills
  • Strong customer focus
  • Excellent listening skills
  • Ability to build rapport and build relationships
  • Demonstrate helpful disposition and empathy through effective problem resolution
  • Present the bank in a professional and friendly manner
  • Able to work independently as well as a team with outside departments

Education

  • High school diploma or equivalent work experience
  • 1-2 year experience in a customer service environment

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successsfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk; sit; use hands to finger, or feel; reach with hand and arms and talk or hear. Specific vision abilities required by this job include close vision.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The noise level in the work environment is usually quiet to moderate.

customer relations
Red River Bank

www.redriverbank.net
Alexandria, LA
R. BLAKE CHATELAIN
$25 to $100 million (USD)
201 to 500 Employees
Company - Public
Banking & Lending
Related Jobs

All Related Listed jobs

Apprentice IT Support Analyst
ESTIO TRAINING London, England 24000 GBP ANNUAL Today

Active social committee that arrange a variety of activities such as office drinks, quizzes, free lunches, movie nights, and bring your dog to work day.

Operations Support and Administrative Assistant
University of Oxford Oxford, England 25138 - 28759 GBP ANNUAL Today

Areas of responsibility will include maintaining databases and mailing lists, administering various University and departmental systems, filtering and

Investment Management - Junior Investment Research Analyst / Associate
Arbuthnot Latham London, England 31066 - 56000 GBP ANNUAL Today

As a non-voting member of the Investment Committee, play an active role in debating investment positioning / changes and participating in decisions that form

cashier and checker
Harries Teeter Morehead City, NC 36946 - 27358 USD ANNUAL Today

This is a part time position. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs,...

Junior Project Manager
Manchester University NHS Foundation Trust Manchester, England 33706 - 40588 GBP ANNUAL Today

Weve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and