customer relations Lakenheath, England
Job description
Job Title: Customer Service Administration Assistant
PP-SRS-GRD: S-1603-07
Location: RAF Lakenheath
Vacancy Number 48 CES RPA 041407
Open Date: 6 June 2023
Close Date 13 June 2023
Work Hour Per Week 37.5
Salary (Per Hour) £12.61
NOTE: Several vacancies may be available - multiple selections can be made from this announcement
Main Purpose
We are currently seeking a highly skilled and motivated individual to join a premier team of Customer Service Administration Assistants at the 48th Civil Engineering Squadron, Royal Air Force Lakenheath, United Kingdom.
The primary purpose of this position is to serve as a Requirements and Optimization Technician in support of facility/infrastructure projects of a military installation. The post holder will be a member of a multi-disciplinary team of personnel reporting directly to andbeing accountable to the head of Requirements and Optimization of the Operations Flight, 48 Civil Engineering Squadron (CES). The post holder will liaise daily with the Maintenance Engineers, Planners, Shop Foremen, NCOICs, and personnel in the Engineering and Installation Management Flights from a variety of disciplines, to include military personnel.
The role includes tracking all work requirements being executed by Operations Flight Shops to ensure incoming works are not duplicative or investigate opportunities to combine requirements into a single execution. You will track execution of all Corrective Maintenance and Enhancement Works to ensure works are executed in accordance with applicable requirements and leadership priorities and provide information to Facility Managers as required. Primary contact for programs to ensure larger scope works can be executed and accountability is maintained for facilities. You will comply with health, safety, and environmental rules and procedures and performs work in a manner that enhances the safety of the work environment. Furthermore, you will apply Equal Employment Opportunity (EEO)/Equal Opportunity Treatment (EOT) principles and requirements.
If you’re looking for a challenging, gratifying career supporting the US Visiting Forces in the United Kingdom -- this job is for you; apply today!
Knowledge and Experience Required
Applicants must demonstrate the following:
1. Knowledge of a broad range of federal, military, and commercial engineering and construction standards, methods, practices, techniques, materials and equipment to ensure work is in compliance with regulations and standards.
2. Knowledge of operations, products, services, needs and goals of operations & maintenance programs and assigned organizations, related customers, functions, resources and users.
3. Knowledge of automated data processing concepts, systems capabilities and economic usage to effectively accumulate, organize, manipulate and analyze data to identify, track, forecast, etc.
4. Knowledge of health, safety and environmental requirements as outlined in applicable standards, regulations and/or technical orders.
5. Ability to analyze, interpret and apply rules, regulations and procedures in a variety of situations and recommend timely and economical solutions.
6. Ability to plan, organize, conduct and record site/facility surveys and inspections and coordinate with other engineering disciplines and architects.
7. Ability to communicate effectively both orally and in writing and maintain good working relations.
Other Important Information
- Hours of work: Start & end times may be modified due to mission needs and in accordance with organization’s flexible working policies.
- Will be required to handle and safeguard sensitive information in accordance with applicable US and UK laws, rules, and regulations.
- Must obtain and maintain the appropriate security clearance.
- May be assigned other duties that are appropriate to the grade and skill set of the employee.
- May be required to travel by military and/or civilian aircraft in the performance of official duties or attend necessary training. Position may be coded as mission essential.
- A 6–-month probationary period will be required.
- Overtime may be required.
- May be required to travel overnight to US or other countries in the performance of official duties or attend necessary train.
Benefits
- 25 days Annual Leave + UK Bank Holidays, Annual Leave year-to-year carryover in accordance with program policy
- Paid Sick Leave; year-to-year carryover in accordance with program policy
- Pension Scheme
- Life Assurance Scheme
- Employee Assistance Program (EAP)
- Free on-site parking
- Specialized Training provided throughout entire period of employment
- Development opportunities available
- Time off, cash and honorary awards and recognition available for significant contributions and consistent high performance
- Free access to on-site gym facilities
Who Can Apply
- Citizens of the UK, Nationals of European Community (EC) Countries, and Commonwealth Citizens, other Foreign Nationals, and Stateless persons provided no restrictions have been imposed as a condition of continued residency in the UK.
- Applicants who have a minimum of five years consecutive residency in the UK are considered for this position; however, those who do not meet this criterion will be considered on a case-by-case basis. All successful applicants will require a security clearance.
- Please note pre-appointment security clearance requirements may delay start date.
- Proof of identification in the form of a photo ID will be required, for example a driving license or current passport.
- This position may have certain restrictions to US citizens due to the Status of Forces Agreement. For additional information contact the LNDH team on 01638 544955.
How To Apply
Interested candidates must complete an application form obtainable from the Civilian Personnel Website; https://www.mildenhall.af.mil/Portals/9/documents/civ_pers/AFD-150724-024.pdf?ver=2016-04-28-085219410.
All applications must submit the following documents via email to [email protected] and received prior to the closing date to be considered for the position.
Required Documents
- LNDH Application
- Curriculum Vitale and/or Resume
Optional Documents
- Transcripts
- Certifications
- Letters of Recommendation
- Right to Work Documentation
Equal Opportunity Employer
There will be no discrimination in employment practices based on gender, age, marital status, disability, race, nationality, religion or beliefs, sexual orientation, being or not being a member of a trade union.
Job Type: Full-time
Salary: From £12.61 per hour
Benefits:
- Company pension
- Free parking
- On-site gym
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Lakenheath, Suffolk: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 13/06/2023
Reference ID: 48 CES RPA 041407
About RAF Mildenhall Force Support Squadron
Revenue: Unknown / Non-Applicable
Size: 1 to 50 Employees
Type: Contract
Website: www.100fss.com
